HVAC Controls Systems Technician Team Leader

About Us

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. With over 140 years of experience, Johnson Controls delivers performance where it matters, backed by advanced technology, lifecycle services, and an industry-leading field organization. We elevate customer performance, turn goals into real-world results, and help move society forward.

Responsibilities

• Oversee day-to-day activities of the field technician team and plan monthly technician routes.
• Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
• Supervise assigned teams and ensure developmental plans are in place.
• Coordinate the team’s work with sales to support sales opportunities, including installation opportunities.
• Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
• Implement plans to comply with HVAC operational standards and monitor performance against expectations.
• Drive service and installation operational review meetings, including review of bids and estimates for accuracy.
• Recruit, hire, and retain operational staff while supporting performance reviews and development plans.
• Use workforce management tools and resource deployment practices to support effective execution.
• Perform other managerial responsibilities related to business plans, account management, and customer satisfaction.

How You Will Succeed

• Lead with accountability, safety, and integrity, ensuring the team delivers dependable results for customers and the business.
• Stay close to the work, remove obstacles quickly, and focus on activities that most affect service quality, profitability, and customer satisfaction.
• Coach consistently through monthly one-on-ones, clear performance expectations, operational reviews, and development plans.
• Use business plans, branch workforce management tools, and operational data to track performance and make practical improvements.
• Work closely with sales, branch, and region resources to support opportunities, surface market potential, and align field execution with business direction.
• Build a culture of continuous improvement by reviewing processes, auditing effectiveness, and making timely changes when performance can be improved.
• Collaborate across functions, share standard processes, and value different perspectives in decision-making.
• Ensure contractual obligations are completed and HVAC standards are followed consistently across the assigned business.

Requirements

• Bachelor’s degree in Engineering or Business, or equivalent working experience.
• A minimum of five years of progressive operational experience in HVAC services.
• Three years of experience in a management role with responsibility for the productivity and development of others.
• Experience supervising teams, managing field execution, and supporting customer-facing service operations.
• Strong communication, coaching, and cross-functional coordination skills.
• Ability to analyze operational performance and recommend improvements that support safety, quality, and financial outcomes.

Nice to Have

• Master's degree.
• Eight years’ experience in an operational HVAC role with leadership responsibilities.
• Six Sigma Green Belt.
• Johnson Controls Metasys experience.

Benefits

• Medical, dental, and vision coverage available day one.
• Extensive product and on-the-job/cross-training opportunities with strong resources to support your growth.
• An encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.
• JCI employee discount programs through The Loop by Perk Spot.

Pay

Hiring salary range: $76,100–$104,600 (determined by education, experience, knowledge, skills, abilities, internal equity, and market alignment). This role includes a competitive bonus plan based on individual, group, and corporate performance, as well as a competitive benefits package.