HVAC Controls Service Tech Lead (Littleton)

About the role

The LONG Lead Controls Service Technician will lead the service team in maintaining, troubleshooting, and repairing a wide variety of temperature control systems. This role involves performing the most complex and challenging service tasks, training team members, and acting as a liaison between the service team and customers.

Responsibilities

• Utilize industrial experience to troubleshoot any issues with systems to identify and implement solutions
• Determine the most effective action to take based on troubleshooting results, controls plan, mechanical system operation, and BAS data
• Program, tune, and control setpoint adjustments within manufacturers and engineering design recommendations in accordance with LONG standards
• Perform calibration and point-to-point troubleshooting of control systems and controlled equipment/components to verify or improve equipment operation
• Supply information to customers about investing into necessary replacements or vital repairs that are key components to devices
• Provide technical analysis and recommendations to owners and the service team regarding warranty issues or challenging situations with a customer focused attitude
• Instruct owner's personnel and control service technicians on maintenance of temperature control systems and energy conservation routines
• Expand, document, and organize technologies knowledge and programming skill with all represented manufacturers and works closely with the technical standards, programming, and R&D group
• Communicate regularly and efficiently with operations manager, service supervisors, installation supervisors, and control technicians via voice mail, cell phone, and email regarding scheduling, job concerns, technical matters, and other issues
• Advise supervisor and managers regarding system deficiencies and/or customer complaints and advises appropriate building intelligence personnel
• Advise Service Supervisor on maintenance status and completion of assigned work
• Work well with all business unit managers, service supervisors, customers, application engineers, sales personnel, service and control technicians
• Advise supervisor and managers regarding system deficiencies and/or customer complaints and advises appropriate building intelligence personnel
• Work to ensure that LONG is fairly compensated for all work including that performed outside contractual obligations
• Absolute compliance with all LONG and OSHA safety regulations
• Ensure code compliance with all technical work performed

Qualifications

• 2 years of computer/electronic technical degree and 3 years of temperature control system start-up, checkout, and service experience or 5 years temperature control system start-up, checkout, and service experience
• Advanced programming and troubleshooting skills with systems such as KMC, Distech, Tridium/Honeywell, and similar systems
• Strong analytical abilities for resolving software and integration issues
• Expertise in HVAC systems, control systems, building automation, electrical systems, energy management, engineering, and construction procedures
• Proven ability to manage and lead multiple tasks simultaneously, with a strong sense of responsibility and accountability
• Experience mentoring junior team members on complex worksite tasks and issues
• Strong customer service orientation and analytical problem-solving skills
• Effective leadership, communication (both written and verbal), and computer proficiency
• Strong organizational and planning abilities
• Willingness and ability to travel to job sites and customer locations for inspections
• In-depth knowledge of dispatch, job costing, HVAC mechanical and electrical systems, controls, and safety practices

Pay

Pay range: $45.50 - $55.00 plus potential profit share.

Benefits

• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Voluntary Accident and Critical Care Insurance
• Basic Life, Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching contributions
• Profit Sharing/Bonus/ Commission Program as applicable
• Paid Time Off
• Paid Community Service Day
• 8 Paid holidays
• Tuition Reimbursement
• Pet Insurance
• Legal and IDShield are offered to eligible employees.