HVAC Controls Service Tech

About the role

For more than 75 years, Air Equipment Company has been solving the toughest HVAC challenges with smart, reliable solutions. We partner with over 45 leading manufacturers to bring cutting-edge air systems to life—and we do it with a team that values agility, collaboration, and fresh thinking. From engineers to sales and support, every voice on our team plays a part in pushing the industry forward. If you’re looking for your next move, we’re glad you found us. At AEC, you’ll join a company where local roots meet the strength of a national network—giving you the tools to grow, the space to innovate, and the chance to make a real impact from day one.

Responsibilities

• Perform startup and service on control lines sold by Air Equipment Company under the direction of the VP of Controls Products.
• Configure and program a variety of field installed controls accurately, completing startup documentation correctly, and effectively communicating the status of projects.
• Responsible for troubleshooting and repairing controls related equipment during warranty period.
• Service aftermarket customers of AEC controls manufacturers.
• Accurately complete startup documentation in a timely manner.
• Document and communicate warranty issues.
• Communicate with project management and service controller to ensure jobs remain on track and on schedule.
• Consistently report time and detailed notes in a timely manner.
• Collaborate with the Service Manager to ensure AEC site / equipment issues are resolved effectively and efficiently.
• Ensure job site safety.
• Provide technical assistance specifically associated with AEC control lines, sequence of operations, troubleshooting issues, and supporting BAS contractors with integration.
• Collaborate with Technical Service Manager to identify process and product issues.
• Participate in AEC’s EOS system.

Requirements

• Minimum High School Diploma or GED required.
• Minimum of 5 years’ experience in Commercial HVAC or related industry.
• OSHA 10 preferred, training for OSHA 10 will be provided if needed.
• Understanding basic electron theory, how electricity travels, AC and DC currents, single phase and three phase circuits, and series and parallel circuits.
• Ability to read basic wiring diagrams.
• Understanding of Ohms Law.
• Ability to use multi-meters to read voltage, current and resistance values.
• Must be able to troubleshoot basic electrical circuits.
• Understanding of BAS communication principles including BACnet, LON, and MODBUS.
• Understanding of BAS terminology including but not limited to point types, facets, MAC/instance address schemes, baud rate, and Neuron ID.
• Excellent time management, communication, organizational, and problem-solving skills.
• Proficient with the following software – Excel, Word, Outlook, Bluebeam/Adobe.
• Able to read construction documents.
• Able to switch quickly between tasks based on priority and timeline.
• Able to deal with high pressure situations.
• Works well within a team dynamic.
• Able to maintain excellent customer and employee relationships.

Qualifications

• Understanding of BAS communication principles including BACnet, LON, and MODBUS.
• Understanding of BAS terminology including but not limited to point types, facets, MAC/instance address schemes, baud rate, and Neuron ID.
• Excellent time management, communication, organizational, and problem-solving skills.
• Proficient with the following software – Excel, Word, Outlook, Bluebeam/Adobe.
• Able to read construction documents.
• Able to switch quickly between tasks based on priority and timeline.
• Able to deal with high pressure situations.
• Works well within a team dynamic.
• Able to maintain excellent customer and employee relationships.

Skills

• Strong technical knowledge to navigate difficult issue resolutions.

Benefits

This position is eligible for full benefits, including medical, dental, vision, paid time off, and retirement options.

Pay

The pay range for this role is determined by factors such as experience, education, and job-related skills. This position is eligible for full benefits, including medical, dental, vision, paid time off, and retirement options.

Schedule

Candidate can expect to go through several manufacturers (various location around the US) training programs as well as on the job training. Candidate can expect travel for our company to be primarily in the state of Kentucky.

Company Information

Air Equipment Company is committed to creating and maintaining healthy environments. Our core values include: Humble confidence, caring, doing the right thing, having a "can do" and solution-oriented attitude, customer success is paramount, experts helping experts, niche in creating and maintaining healthy environments, and a culture that takes our knowledge seriously but doesn't take ourselves too seriously. Management is humble and approachable. Everyone is important. We do not abandon customers. Resources provided include an on-boarding program with one-on-one support from our president and executive leadership team, ongoing access to leadership and employees, professional development opportunities through seminars, conferences, factory training, and web-based training.