HVAC Control Center Specialist

About the role

The Control Center Specialist supports Daikin’s Remote Monitoring business by commissioning, monitoring, and troubleshooting connected HVAC systems to ensure optimal performance and customer satisfaction. This role provides technical expertise through remote, training, reporting, and stakeholder collaboration. The position also partners with internal teams to improve monitoring solutions, supports sales and service initiatives, and serves as a technical subject matter expert for remote monitoring technologies with a voice to further develop monitoring solutions.

Responsibilities

• Perform onsite and/or remote monitoring commissioning, assist with Remote monitoring commissioning remotely or assist with Remote monitoring network configuration for jobsites.
• Maintain working relationship with customer stakeholders including, but not limited to- site owner, maintenance/service team etc., to provide complete satisfaction.
• Train backup resources in all aspects of Remote monitoring functionality and actions.
• Work with internal teams to learn of changes to equipment and assess their impact on the Remote monitoring business. At the same time provide voice-of-customer input to improve Remote monitoring functionality.
• Create and review operation reports for Remote monitoring sites. Coordinate with internal Tech Service resource and/or with oversea partner to create and distribute periodic reports to the customers within 7 working days of the end of reporting term.
• Visit critical jobsites and provide technical assistance. Collect and analyze system data from Daikin systems via Daikin’s proprietary Service Checker tool and provide solutions to customers.
• Maintain monthly contact with Remote monitoring site stakeholders to provide complete satisfaction. Help with creating technical literature to promote Remote monitoring business.
• Participate in Remote monitoring Sales promotion activities as a Remote monitoring technical expert.
• Perform additional duties and tasks as requested by manager or supervisor, demonstrating flexibility and responsiveness to evolving business needs.

Requirements

Universal Refrigerant Handling Certification required. Ability to apply knowledge of refrigeration and air conditioning theory and structural layout. Excellent communication skills and interpersonal skills to interact effectively with diverse client groups. Demonstrated technical skills to explain product functionality to customers. Proficient computer skills, such as Outlook, Word, Excel, and PowerPoint. Must be able to travel on business or work beyond normal work hours as necessary. Ability to apply good judgment, strong work ethic, and integrity on the job. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), plus project management and CRM software such as Jira, Smartsheet, Salesforce, and Asana. Ability to present technical seminars for customers in conjunction with sales engineers, using modern virtual platforms. Data-driven mindset with ability to create dashboards, reports, and analytics summaries from multiple software sources. Experience 4+ years of HVAC industry experience preferred.

Qualifications

Bachelor’s Degree preferred OR Associate's Degree or HVAC Certificate suggested.

Skills

• Data-driven mindset with ability to create dashboards, reports, and analytics summaries from multiple software sources.
• Ability to apply knowledge of refrigeration and air conditioning theory and structural layout.
• Excellent communication skills and interpersonal skills to interact effectively with diverse client groups.
• Demonstrated technical skills to explain product functionality to customers.
• Proficient computer skills, such as Outlook, Word, Excel, and PowerPoint.
• Ability to present technical seminars for customers in conjunction with sales engineers, using modern virtual platforms.