HVAC Commercial Service Technician III

About the Role

Performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with commercial customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers.

Responsibilities

• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
• Inspects equipment and performs diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer calls; completes all forms and paperwork in a neat, timely, complete, and accurate manner
• Communicates with dispatch to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and processes; ensures the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• May be responsible for completing material requisition forms and related administrative activities
• Performs similar/other duties as needed or assigned

Health & Safety Responsibilities

• Reports any unsafe acts, conditions, and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure, or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) or procedure(s)
• Operates devices or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform any act that may endanger the safety or well-being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirements

Requirements

• High school diploma or GED with additional training and 5 plus years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA 608 Universal required
• OSHA safety certifications preferred
• Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on commercial HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, gas-fired equipment, humidifiers, and related equipment with little to no supervision
• Ability to calculate heat gain and loss on commercial buildings using approved methods
• Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including but not limited to: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Benefits

• Competitive pay: $25.00 to $55.00 per hour (based on experience)
• Company-provided service vehicle so you can focus on the job, not the commute
• Comprehensive medical, dental, and vision insurance
• 401(k) with company benefits to help you plan for the future
• Paid Time Off because work-life balance matters
• Ongoing training and career development with opportunities to advance
• A team that values safety, quality workmanship, and supporting one another