HVAC Building Services Consultant

Position Summary

Direct Supply is building the future of healthcare technology with industry-leading products, solutions, and platforms to help improve the lives of millions of seniors and those who care for them. In the Building Services Consultant position, you’ll engage directly with customers to provide technical expertise on mechanical projects for Senior Living Communities. By spending time with customers to understand their needs, you’ll propose solutions and coordinate execution through a network of third-party service providers. This role focuses on developing strategic solutions, conducting technical reviews, offering SP management, and supporting sales—all to ensure an outstanding customer experience on complex projects.

Skills Needed

• Embraces Change
• Demonstrates resilience and pushes forward through uncertainty and ambiguity
• Quickly adapts approach, style and behavior on the fly
• Learns Quickly
• Navigates conflicts skillfully, viewing them as chances for growth
• Attentively listens to different perspectives, seeking common ground for solutions
• Communicates Effectively

What You’ll Do And Impact

• Engage directly with customers to understand their needs, define or confirm the scope of work, and provide tailored solutions
• Cook with third-party service providers (SPs) to translate customer requirements, set clear job expectations, and verify completion
• Collaborate with internal Project Associates to ensure SP bids include complete scopes and accurate pricing
• Develop and present customer proposals, offering technical support as needed
• Troubleshoot fulfillment issues and drive SP performance through clear expectations, escalation, and contract enforcement
• Serve as a technical expert to support sales, customer service teams, and manage systematic issues with Supply Chain resources
• Respond to multiple internal and SP inquiries via phone, mobile apps, and email
• Lead process improvement initiatives, provide training to new team members, and mentor colleagues
• Manage complex, high-stakes projects, overseeing strategies, negotiations, and mitigating risks to minimize potential losses
• Participate in additional assigned projects to drive team and operational success

Experience

• Associate Degree or equivalent apprenticeship
• 15+ years of applicable trade industry experience

Additional Items of Interest

• Fire alarm system knowledge and generator installation experience are preferred
• Experience providing customer service, dispatch, quoting, or project management in the landscaping, snow removal and other exterior building maintenance service spend categories
• Additional knowledge in multiple building trades is beneficial

Education

• Bachelor’s degree

Senior Living Background or Experience

• Preferred

Additional Knowledge

• Multiple building trades

Additional Items of Interest

• Fire alarm system knowledge and generator installation experience

Job to be performed in the location listed

Generous benefit package available.

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