Humana Beginnings Care Coach

About the role

The Care Coach evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity. The Care Coach will work directly with members enrolled in the Humana Beginnings program and may require in person visits with members. Care Coaches will employ a variety of strategies and techniques to support a member's optimal wellness state by coordinating services & resources.

Responsibilities

• Identify and resolve barriers that hinder effective care.
• Ensure patient is progressing towards desired outcomes by monitoring patient care through use of assessment, data, conversations with member, and active care planning for prenatal and postnatal members.
• Work directly with members enrolled in the Humana Beginnings program and may require in person visits with members.
• Employ a variety of strategies and techniques to support a member's optimal wellness state by coordinating services & resources.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Requirements

• South Carolina Resident
• LPN, RN or bachelor's degree in health and human services field
• 1 or more years of maternity experience
• Knowledge of Microsoft Office Word and Excel
• Exceptional verbal/written communication and interpersonal skills
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work

Preferred Qualifications

• Mother Baby experience
• Prior experience with Medicare & Medicaid recipients
• Previous Care management experience
• Previous experience with electronic case note documentation and with documenting in multiple computer applications/systems
• Knowledge of community health and social service agencies and additional community resources

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Additional Information

• Work-At-Home Requirements: To Ensure Home Or Hybrid Home/Office Associates' Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Associates Must Meet The Following Criteria At Minimum, A Download Speed Of 25 Mbps And An Upload Speed Of 10 Mbps Is Recommended; Wireless, Wired Cable Or DSL Connection Is Suggested.
• If Selected For This Role, You Will Be Required To Be Screened For TB.
• Driving Statement: This Role Is Part Of Our Company's Driver Safety Program And Therefore Requires An Individual To Have A Valid State Driver's License And Are Expected To Maintain Personal Vehicle Liability Insurance.
• Medicaid Mileage Reimbursement: We Provide Mileage Reimbursement For Work-Related Travel. Eligible Mileage Includes: Travel From Your Home To Your First Work Location Of The Day, Travel Between Client Or Assignment Locations During The Workday, Travel From Your Final Work Location Back To Your Home.
• Travel: While This Is A Remote Position, Occasional Travel To Humana's Offices For Training Or Meetings May Be Required.
• Scheduled Weekly Hours: 40
• Pay Range: $53,700 - $72,600 per year

Description Of Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

• About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company.
• Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.
• These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

• It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
• It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.