Human Services Training Coordinator

Position Summary

The Human Services Training Coordinator will ensure training and development objectives are met within the Human Services Division through designing, conducting, and overseeing the division-specific training framework for team members at all levels of the division. This position will be responsible for coordinating events and trainings focused on Human Service best practices, standards, and regulatory requirements. This position will closely partner and collaborate often with the People Services and Marketing teams (as needed) to create and update training curriculum and supporting documents, as well as evaluate both Human Services impact and effectiveness, and provide feedback on agency impact in conjunction with People Services and Retail.

Essential Duties Include, But Are Not Limited To

• Collaborate with departments and utilize data to identify, connect, and/or tailor training and educational opportunities to meet identified skill gaps and needs.
• Create new training materials and curriculum as needed to support the Human Service division-specific training needs.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, lectures or supports.
• Act as the primary contact for Human Services for regional schools, universities, and institutions seeking internship opportunities.
• Be knowledgeable of and follow all applicable regulations, procedures and policies for Goodwill of SWPA, including but not limited to attendance, training requirements, and safety policies and procedures.

Qualifications

• Associates degree AND 5+ years of required experience OR
• Bachelors degree AND 3+ years of required experience

Required Experience:

• Experience in social/human service
• Experience working in a service delivery role, curriculum development and use of diverse instruction/facilitation methods that span both in person and virtual delivery
• Previous experience in roles that include training others and/or lead responsibilities

Required Clearances, Licenses, And Certifications:

• Qualified candidates must have a valid driver's license and reliable transportation for local travel.
• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.