Human Services Planner/Evalulator III

About the role

The Division of Mental Health, Developmental Disabilities and Substance Use Services is the State agency responsible for developing, providing, and overseeing publicly supported mental health, developmental disabilities, and substance abuse services in North Carolina. The Performance and Oversight Section focuses on systemic-level interventions to ensure best practices in prevention, diversion, and intervention activities.

Responsibilities

• Provide programmatic support to the state’s prescription drug monitoring program (PDMP), known as the North Carolina Controlled Substances Reporting System (NCCSRS).
• Support the system through customer service, developing and maintaining user resources, facilitating and providing in-person and hybrid trainings, educational and outreach initiatives for system users.
• Maintain and monitor essential business functions such as fiscal and contractual operations.
• Assist with program planning, evaluating program performance, and recommending approaches for improving the program experience for service users.
• Implement plans and initiatives as directed by the Senior Manager.

Requirements

• Master's degree in public or human service administration or human services programmatic field from an appropriately accredited institution, and three years of human service experience, two of which must have been in human services program planning.
• Bachelor's degree from an appropriately accredited institution, and five years progressive administrative or consultative experience in a human service program, two of which must have been in human services program planning.
• Master's degree in the field of psychology, sociology, or social work from an appropriately accredited institution, and three years of experience in research and evaluation, using statistical methodologies in human service programs.
• Bachelor's degree from an appropriately accredited institution, and five years of experience in research, evaluation, and statistical application in the human service field.

Qualifications

Candidates must meet the minimum qualifications of a position as outlined in the vacancy announcement. Additional management preferences are listed but not required.

Skills and Abilities

• Considerable knowledge of human services administration and community planning concepts.
• Ability to provide guidance to state and local management in planning new or improved programs.
• Working knowledge of state and federal controlled substances acts, and other pharmaceutical guidelines and services.
• Experience managing multiple projects, demonstrating customer service expertise, multi-tasking skills, and efficient completion of time-sensitive tasks.

Benefits

The State of North Carolina offers excellent comprehensive benefits, including health insurance options, standard and supplemental retirement plans, and the NCFlex program. Paid vacation, sick, and community service leave are also provided, along with paid parental leave.