Human Services Analyst

The Department of Human Services (DHS) is seeking a Human Services Analyst to support programs that improve services for youth and families. This role involves working with policies, data, and technology to strengthen daily operations and create better outcomes across the system.

About the role

This position focuses on analyzing programs, reviewing policies, and guiding improvements that support the Bureau of Juvenile Justice Services (BJJS) and its facilities. The role involves working with data, technology, and teams to strengthen operations and ensure effective use of the Electronic Health Records (EHR) system.

Responsibilities

• Policy Analysis: Review legislation and regulations to assess program impact and advise on implementation strategies.
• Program Evaluation: Examine program operations, identify issues, and recommend policy updates for greater efficiency.
• System Monitoring: Evaluate EHR performance, analyze data, and recommend improvements based on findings.
• Technical Coordination: Serve as liaison with information technology partners, manage user access, and address technical issues related to the EHR.
• User Support: Provide troubleshooting, training materials, and guidance for staff using EHR systems.
• Record Oversight: Track devices, manage security permissions, and maintain logs to protect system integrity.

Schedule

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Travel: As required.
• Overtime: As needed.
• Work location: Determined by DHS, BJJS work site closest to the selected candidate's county of residence (Butler, Dauphin, Franklin, Huntingdon, Luzerne, Montgomery, Montour, or Perry counties).
• Telework: Opportunity to work from home part-time, up to 3 days per week, with a securely configured high-speed internet connection from an approved location inside Pennsylvania. Non-telework option available at headquarters office. Telework eligibility subject to change.

Pay

Starting salary may be non-negotiable in some cases.

Requirements

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor’s degree; or
• An equivalent combination of experience and training that includes one year of professional experience in the areas listed above.
• Must meet Pennsylvania residency requirement.
• Must be able to perform essential job functions.

Legal Requirements

This position falls under the provisions of the Child Protective Services Law. A conditional offer of employment will require submission and approval of satisfactory criminal history reports, including PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.