Human Resources Supervisor

As a strategic partner, the HR Supervisor drives the HR department goals and objectives in alignment with the overall goals of the Retail Support Center. This role serves as a consultant to management on Human Resource-related issues, acting as an employee champion and change agent. The HR Supervisor assesses and anticipates HR-related needs, communicates proactively with the HR Manager, and develops integrated solutions in partnership with the HR function to deliver value-added service that reflects the business objectives of the organization.

This position maintains business literacy about the retail support center’s financial position, goals, culture, and external trends impacting the business. It provides HR supervision and presence for the 2nd shift in the retail support center.

Responsibilities

• Lead, support, and encourage Ace Values: Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork.
• Consult with Retail Support management to provide HR guidance on 2nd shift, advising on appropriate resolution of employee relations issues.
• Conduct thorough employee relations investigations and recommend corrective actions, ensuring compliance with policies and laws.
• Create a positive employee relations environment to enhance performance and lead by example.
• Provide day-to-day performance management, including coaching, counseling, career development, disciplinary actions, terminations, and goal setting.
• Participate in New Hire Orientation, 15 new hire check-ins, stay interviews, STOP observations, and round tables for 2nd shift employees.
• Manage Leave of Absence (LOA) and workers’ compensation claims for 2nd shift employees.
• Demonstrate knowledge of current employment laws and maintain compliance.
• Oversee benefits administration for 2nd shift, including new hire benefits orientation, life events, open enrollment, 401(k), notifications, and doctor notes.
• Report turnover and trends.
• Coordinate the annual engagement survey for 2nd shift.
• Assist with employee events and fundraisers for Children’s Miracle Network Hospitals.
• Be flexible to address issues outside of normal business hours.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in a related field or equivalent experience.
• PHR/SPHR certification desirable.
• HR experience preferred.
• Passionate "does whatever it takes" attitude.
• Ability to multitask and work well in a high-pressure environment.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills, with the ability to build effective relationships across the organization.
• Proven HR generalist experience with a track record in compensation, organizational development, employee relations, diversity, performance management, and employment laws.
• Project management skills.
• Proven presentation and training experience, including focus group facilitation.
• Solid knowledge of investigative and interviewing techniques.
• Strong conflict management skills.
• Ability to develop trusting relationships to influence, gain support, and achieve results.
• Self-directed and motivated, with the ability to identify and anticipate business needs and make recommendations for implementation.

Schedule

• Sunday - Thursday, 12:00 PM - 8:30 PM (5 x 8-hour shifts).

Pay

$75,000 - $85,000 per year.

Benefits

• Semi-monthly pay.
• Incentive opportunities based on role/grade level (average payout of 122% of target over the past 5 years).
• 18 days of vacation immediately available (prorated in the first year) and up to 9 paid holidays depending on hire month.
• Comprehensive health coverage (medical, dental, vision, and disability—up to 26 weeks of short-term and long-term disability) and life insurance for employees and dependents.
• Generous 401(k) retirement savings plan with fully vested matching contribution in the first year, plus quarterly and annual discretionary contributions (average company contributions of 10% of eligible compensation over the past 5 years).
• On-site classes, facilitator-led courses, and tuition assistance.
• Performance management approach beyond the typical annual review.
• Employee discounts on Ace merchandise (e.g., Weber, Traeger, Yeti, Craftsman, DeWalt), travel, fitness, computers, and thousands of other products.
• Employee Assistance Program (EAP) with free access to therapists, lawyers, financial guidance, elder/childcare support, and entertainment event assistance.
• Birth/adoption bonding paid time off and adoption cost reimbursement.
• Identity theft protection.