Human Resources Specialist (Employee Benefits)

About the role

This position is with the Department of Homeland Security, U.S. Customs and Border Protection, Office of Human Resources Management, Workers' Compensation Branch. It is located in one of the following duty stations: Yuma, AZ; Tucson, AZ; San Diego, CA; Los Angeles, CA; El Centro, CA; Laredo, TX; El Paso, TX; Del Rio, TX; Houston, TX; Euless, TX; Jacksonville, FL; Rouses Point, NY; Front Royal, VA; Detroit, MI; Washington, DC; Minneapolis, MN; Indianapolis, IN. Joining CBP will allow you to use your expertise to proactively manage assigned workers' compensation cases, providing guidance and support to injured employees, supervisors, and Injury Compensation Coordinators (ICCs).

Responsibilities

• Manage assigned workers' compensation cases by ensuring all required documentation is collected, accurately filed, and maintained in the agency's system.
• Monitor case status, establish and update plans of action, and ensure compliance with the Federal Employees' Compensation Act (FECA) and Department of Labor (DOL) requirements.
• Serve as a technical resource for employees, supervisors, and Injury Compensation Coordinators (ICCs), providing guidance on workers' compensation rights, responsibilities, and regulatory requirements.
• Offer assistance with claim development, return-to-work considerations, and ensure accurate and timely payment of benefits.
• Prepare draft responses to Department of Labor correspondence, Congressional inquiries, and other legal proceedings related to workers' compensation cases.

Requirements

• Must be a U.S. Citizen.
• Males born after 12/31/1959 must be registered with the Selective Service.
• Primary U.S. residency for at least three of the last five years.
• All pre‑employment processes will be conducted in English.
• May be required to pass a background investigation.
• CBP follows the DHS Drug‑Free Workplace Plan for drug testing procedures.
• Adherence to government ethics standards; outside employment or business activity requires approval to avoid conflict with official duties.
• CBP uses E‑Verify to confirm employment eligibility.
• This position is not covered under a bargaining unit.

Qualifications

Experience and education requirements for the GS‑09 and GS‑11 grade levels:

• Experience GS‑09: One year of specialized experience equivalent to the next lower grade level, performing duties such as analyzing and managing federal workers' compensation cases under FECA, providing technical guidance, preparing and reviewing case documentation, interpreting and applying case law, regulations, and agency policies, and assisting in preparation of responses to legal inquiries or DOL hearings.
• Experience GS‑11: One year of specialized experience equivalent to the next lower grade level, performing duties such as administering, processing, or managing workers' compensation or employee benefits cases; reviewing and analyzing claim documentation, medical information, personnel records, wage information, or other supporting evidence; using automated systems such as ECOMP; providing technical guidance; interpreting and applying applicable laws, regulations, policies