Human Resources Specialist

What You’ll Do

• Act as a main point of contact for Team Member inquiries, resolving questions via inbound/outbound calls, ServiceNow tickets, and other channels by applying HR knowledge and research
• Provide Tier 1 support across core HR service areas, including benefits, payroll, leaves of absence, and accommodations
• Ensure confidentiality and compliance with all applicable federal, state, and local laws, as well as internal policies and procedures
• Identify key moments in the Team Member experience and partner with leaders to deliver positive and memorable experiences
• Offer feedback and recommendations to improve HR services, programs, and procedures
• Build and maintain Standard Operating Procedures (SOPs), job aids, and other reference materials to support HR operations
• Maintain accurate and organized records, files, and documentation
• Support HR projects and take on additional responsibilities as assigned

What You’ll Need

• Bachelor’s degree in Human Resources or a related field (preferred), or equivalent experience
• 1+ years of HR experience (HR Generalist experience in a service delivery or operations environment highly preferred)
• SHRM-CP or PHR certification (preferred)
• Experience with HRIS systems such as Workday, ServiceNow, Kronos, or Greenhouse (preferred)
• Proficiency in Microsoft Office, particularly Word, PowerPoint, and Excel
• Strong analytical and problem-solving skills, with attention to detail
• Clear verbal and written expression along with attentive listening
• Highly organized, with the ability to manage time, prioritize tasks, and adapt in a fast-paced environment
• Self-starter capable of working independently and collaboratively in a team setting
• Customer service approach, with a focus on continuous improvement
• Flexibility to adjust your work schedule based on business needs
• Demonstrable ability to handle confidential and sensitive information with discretion

Qualifications

• Bachelor’s degree in Human Resources or a related field (preferred), or equivalent experience
• 1+ years of HR experience (HR Generalist experience in a service delivery or operations environment highly preferred)
• SHRM-CP or PHR certification (preferred)
• Experience with HRIS systems such as Workday, ServiceNow, Kronos, or Greenhouse (preferred)
• Proficiency in Microsoft Office, particularly Word, PowerPoint, and Excel
• Strong analytical and problem-solving skills, with attention to detail
• Clear verbal and written expression along with attentive listening
• Highly organized, with the ability to manage time, prioritize tasks, and adapt in a fast-paced environment
• Self-starter capable of working independently and collaboratively in a team setting
• Customer service approach, with a focus on continuous improvement
• Flexibility to adjust your work schedule based on business needs
• Demonstrable ability to handle confidential and sensitive information with discretion