Human Resources Shared Services Coordinator

Overview

We are seeking an experienced and customer-focused HR professional to join our team as a Global People Services Representative based in Providence, RI. This is an exciting opportunity to play a critical role in delivering high-quality HR services across a global organization while working in a hybrid environment (50% on-site presence required).

Responsibilities

• Serve as a subject matter expert for complex and escalated Global People Services cases, including employee lifecycle transactions, policy interpretation, and compliance-related matters
• Independently manage complex HR transactions across assigned regions, including hires, terminations, transfers, promotions, compensation updates, contract changes, and leave-related actions
• Review, investigate, and resolve data quality and integrity issues within HR systems, ensuring accuracy and compliance
• Provide guidance to employees, managers, and HR partners on policies, processes, and service options, delivering a high standard of customer support
• Conduct case triage and determine appropriate escalation pathways to specialized teams such as Payroll, Legal, Employee Relations, or system support
• Support and participate in audit and compliance activities, ensuring proper documentation, controls, and adherence to internal and external requirements
• Contribute to system enhancements and process improvements, including user acceptance testing (UAT), validation, and process documentation
• Analyze trends in cases and service delivery to identify opportunities for improvement and increased efficiency
• Collaborate across global teams to ensure consistent, compliant, and efficient HR service delivery
• Support knowledge sharing and provide guidance to team members as needed

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent experience will be considered
• 4–6 years of relevant HR experience, preferably in shared services, HR operations, or employee lifecycle administration
• Experience managing sensitive and complex employee matters with professionalism and discretion
• Strong knowledge of HR processes, case management, and service delivery models
• Proficiency with HR systems and Microsoft Office applications, including the ability to analyze and interpret data
• Experience supporting audit, compliance, or regulated processes is strongly preferred
• Advanced understanding of HR operations and employee lifecycle processes
• Strong problem-solving and analytical skills, with the ability to assess risk and identify root causes
• Effective communication skills, with the ability to handle sensitive situations with professionalism and credibility
• Ability to work independently, manage multiple priorities, and make sound decisions
• High level of attention to detail and commitment to accuracy, confidentiality, and compliance