Human Resources Service Delivery, Analytics and Insights Partner

About the role

The Boeing Company is seeking an experienced Human Resources Service Delivery (HRSD), Analytics and Insights Partner to join the team in Seattle, WA or Mesa, AZ to strengthen HR service delivery partnerships, advance analytical capabilities, and drive improvements that enhance employee experience. This role combines consultative partnership with advanced ServiceNow reporting and analytics expertise. The successful candidate will build trusted relationships with assigned HR service groups, gain a deep understanding of their workflows and operational challenges, and leverage data-driven insights to identify opportunities for improvement. As the primary functional owner of HR's ServiceNow dashboards and Analytics and Insights capability, this individual will play a critical role in transforming data into actionable insights that improve service delivery, operational effectiveness, and employee experience. This is an experienced individual contributor position requiring strong analytical skills, independent judgment, and the capability to influence stakeholders across multiple HR functions.

Responsibilities

• Build trusted partnerships with assigned HR service groups, understand their processes and challenges, and recommend improvements to service delivery and employee experience
• Analyze ServiceNow case management performance, service levels, employee feedback, and operational trends to identify root causes and develop actionable recommendations
• Lead ServiceNow Analytics and Insights capability by establishing Key Performance Indicators (KPI) definitions, reporting standards, reusable reports, and a practical analytics improvement roadmap
• Develop, maintain, enhance, and troubleshoot ServiceNow dashboards within Performance and Platform Analytics
• Manage dashboard access administration and provide end-user support
• Coach and support peer Service Delivery Partners in reporting, metrics, and data interpretation
• Communicate insights and recommendations effectively to leaders and stakeholders
• Collaborate with the Product Operations Lead to validate business requirements and ensure reporting and analytics solutions meet organizational needs

Requirements

• 5+ years of experience in developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and business partners
• 3+ years of experience with the ServiceNow platform
• 3+ years of experience with dashboards, reports, and KPIs
• Experience in developing and maintaining metrics packages
• Experience performing quantitative and qualitative analyses, problem-solving, and making independent decisions

Qualifications

• Bachelor's degree in Human Resources, Business, Data Analytics, Information Systems, or a related field, or an equivalent combination of education and experience
• 5+ years of experience in HR service delivery, shared services, analytics, business consulting, or a related field
• ServiceNow certifications such as Certified Implementation Specialist (HRSD), HR Professional Suite Certification, or equivalent
• Expertise in ServiceNow HR Service Delivery (HRSD)
• Experience using Tableau for data visualization and reporting
• Experience establishing KPI frameworks and measurement strategies
• Experience coaching colleagues and building analytical capabilities within teams
• Experience leading initiatives that improve enterprise employee services and operational performance

Pay

Summary pay range: $112,200–$162,150. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Boeing provides eligible employees with a Total Rewards package including competitive base pay, variable compensation opportunities, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away programs. Specific programs and options may vary by geographic location, date of hire, and collective bargaining agreements.

Schedule

1st shift

Additional requirements

• Must satisfy Boeing's Conflict of Interest (COI) assessment process
• Must meet U.S. export control compliance requirements; a "U.S. Person" as defined by 22 C.F.R. 120.62 is required (U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee)
• Relocation assistance is not a negotiable benefit for this position
• Employer will not sponsor applicants for employment visa status
• Boeing is a Drug Free Workplace; post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met per company policies