Human Resources Operations Specialist - PTO & Data Integrity

About the role

The HR Operations Specialist is responsible for the accurate administration, monitoring, auditing, and reporting of multiple Time Off programs (PTO, Paid State Leaves), as well as overall administration and improvement of HR department workflows, data management, and reporting. The role serves as an operational subject matter resource for PTO, leave balances, and overall HR data integrity, who partners cross-functionally to resolve complex issues, improve processes and controls, and implement policy or system changes.

Responsibilities

• Serve as the HR Operations subject matter resource for PTO and state paid leave programs, responding to complex employee, provider, manager, and HR inquiries and resolving escalated issues.
• Administer state paid leave programs, including monitoring legislative and program changes, coordinating implementation requirements, documenting processes, and supporting ongoing compliance and administration.
• Manage the operational implementation of new state paid leave programs in partnership with Workday, HR Partners, Payroll, Legal, and other stakeholders.
• Translate program requirements into operational processes and system requirements.
• Complete User Acceptance Testing (UAT) for PTO, leave, and other HR Operations Workday developments and releases.
• Develop test scenarios, document results, identify defects, and validate corrections prior to implementation.
• Monitor PTO and leave transactions for accuracy and identify potential issues, trends, or system defects.
• Perform regular audits and coordinate corrections with Payroll, Workday, Operations, and other appropriate teams.
• Generate and maintain PTO and leave reporting, including balances, usage, exceptions, trends, compliance requirements, and other reporting needed by HR and Operations leadership.
• Develop, document, and continuously review PTO, leave, and HR Operations processes to improve accuracy, efficiency, consistency, compliance, and the employee/provider experience.
• Create and maintain standard operating procedures, job aids, training materials, and end-user communications related to PTO, state paid leave, and assigned HR Operations processes.
• Partner with Payroll, Workday, HR Partners, Legal, Finance, and Operations to ensure PTO and leave processes are appropriately coordinated across systems and functions and that downstream impacts are identified and addressed.
• Provide training and guidance to HR Coordinators and other HR team members regarding PTO, leave, and assigned HR Operations processes and ensure appropriate cross-training and backup coverage.
• Represent HR Operations on special projects and cross-functional workgroups, particularly those involving PTO, leave administration, Workday enhancements, compliance, and process improvement.
• Provide back-up support for HR Operations activities, including onboarding, pre-employment requirements, worker status changes, and other HR transactions, as business needs require.
• Continuously evaluate HR Operations processes and recommend improvements, automation opportunities, controls, and reporting enhancements.
• Promote NorthStar Anesthesia’s Core Values.

Qualifications

Bachelor’s degree in human resources, Business Administration, or related field preferred; equivalent combination of education and relevant experience considered.