Human Resources Operations Manager

Responsibilities

• Help establish a respectful, professional, accountable, and collaborative workplace culture.
• Model expected standards of behavior and reinforce those standards with employees, managers, and leaders.
• Serve as a trusted point of contact for workplace questions, concerns, and employee-support needs.
• Receive, document, and appropriately escalate concerns involving conduct, policy violations, workplace conflict, or management practices.
• Identify patterns and risks before they become larger employee-relations or culture issues.
• Partner with Valor HR & Operations on investigations, corrective action, and other sensitive matters.
• Support communications, manager guidance, and employee programs that reinforce the desired workplace culture.
• Maintain confidentiality and help ensure concerns are handled consistently and without retaliation.
• Own day-to-day HR processes and employee support for the Seattle office.
• Maintain accurate employee records and ensure required actions are completed on time.
• Manage onboarding, transfers, changes, and termination tasks in Workday.
• Own the local onboarding experience, including documentation, training, introductions, and follow-up.
• Care for offboarding, including required documentation, access changes, communications, and exit feedback.
• Care for benefits enrollment and employee follow-up.
• Serve as the local point of contact for international employees supported through Deel.
• Escalate payroll, legal, tax, policy, and other high-risk matters through Valor HR & Operations and the appropriate partners.
• Own the local performance-management process and calendar.
• Guide site leads and managers through goal setting, feedback, documentation, development planning, and corrective action.
• Coach managers on addressing performance, conduct, and accountability issues promptly and consistently.
• Track required activities and escalate missed actions or unresolved concerns.
• Help ensure managers model and reinforce expected standards of behavior.
• Coordinate required compliance activities, training, acknowledgments, and recordkeeping.
• Monitor HR process completion and identify documentation or execution gaps.
• Support audits, reporting, and information requests.
• Partner with Valor HR & Operations on compliance interpretation and higher-risk issues.
• Escalate potential legal, regulatory, safety, policy, or conduct concerns promptly.
• Support day-to-day employee-facing operations for the Seattle office.
• Care for coordination with IT, facilities, vendors, and other partners to resolve workplace needs.
• Help maintain a professional, functional, and welcoming office environment.
• Track operational issues and ensure follow-through.

Qualifications

• 3-5+ years of experience in HR, People Operations, employee relations, or a related field.
• Experience supporting employees and managers in a multi-site or international organization.
• Working knowledge of onboarding, benefits, performance management, employee relations, compliance, and HR systems.
• Experience handling sensitive workplace concerns and confidential information.
• Strong judgment and ability to identify when an issue requires escalation.
• Ability to coach managers through difficult people and accountability processes.
• Strong organization, follow-through, and attention to detail.
• Clear, practical, and professional communication style.
• Able to work independently and partner effectively across functions.
• Experience with Workday, Deel, or similar systems preferred.
• Experience in technology, gaming, entertainment, or another fast-paced environment preferred.