Human Resources Generalist

About the role

This position supports the Human Resources Department, focusing on employee support, claims and leave administration, and accurate recordkeeping. You will work directly with employees, Area Supervisors, customers, medical providers, insurance representatives, and others to gather information and ensure timely follow-up. Join one of the largest and most successful franchises in the Bojangles’ system, operating over 57 locations across Central North Carolina and Southern Virginia. As a highly skilled Human Resources Generalist, you will gain hands-on experience in HR, enhance your administrative expertise, and be part of a supportive team dedicated to quality and community.

Responsibilities

• Serve as the initial point of contact for employee concerns and grievances, documenting and escalating as needed.
• Manage routine FMLA administration, including paperwork, tracking, and follow-up.
• Set up and manage Workers' Compensation claims, coordinating with multiple stakeholders.
• Assist with liability claims by gathering information and maintaining communication with involved parties.
• Maintain organized, accurate, and confidential HR records including FMLA, Workers' Compensation, and employee relations.
• Support HR projects and perform additional duties as assigned.

Requirements

• Associate degree or higher.
• At least three years of experience in an office or professional environment.
• Experience handling sensitive information with confidentiality and discretion.

Skills

• Strong prioritization and multitasking skills to handle multiple time-sensitive cases.
• Exceptional organizational skills with attention to detail.
• Professionalism in communication, dress, and conduct.
• Excellent interpersonal skills with the ability to listen and communicate effectively.
• Positive attitude, self-motivated, and a collaborative team player.
• Adaptable to changing priorities and able to work under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable learning new technology.
• Reliable and consistent attendance.

Preferred Qualifications

• Previous experience in Human Resources, Workers' Compensation, or claims administration.
• Familiarity with Airtable and HR information systems.
• Degree in Human Resources, Business Administration, or related field.
• SHRM HR Generalist or equivalent certification.

Physical Requirements

• Prolonged periods working at a computer and handling paperwork.
• Occasional lifting of file boxes or materials up to 40 lbs.

Schedule

Full-time, Monday–Thursday 8:30 a.m.–5:00 p.m., Friday 8:30 a.m.–4:00 p.m. On-site position at our Raleigh, NC office.

Pay

Competitive hourly wage of $24.00–$26.00.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Mileage reimbursement

Location: 4905 Waters Edge Dr, Raleigh, NC 27606, USA