Human Resources Generalist

About the role

We are seeking an empathetic, highly organized HR Generalist to serve as the primary day-to-day HR resource for our frontline employees and operational leaders at our Greenville, SC call center.

Responsibilities

• Act as the go-to resource for employee and manager questions regarding policies, attendance, benefits, payroll, leave administration, and workplace concerns.
• Help ensure HR support and communications are accessible to employees working evening, overnight, weekend, and other nontraditional schedules.
• Guide leaders through routine employee relations matters, conflict resolution, coaching, and performance improvement plans.
• Conduct objective workplace investigations. Identify recurring concerns or emerging trends and escalate them to the HR Business Partner or appropriate HR leader.
• Maintain working knowledge of company HR policies, standard operating procedures, escalation protocols, and employee lifecycle processes.
• Deliver the HR portion of New Hire Orientation and support everything from 30-60-90-day integration activities for new hires, newly promoted leaders, transfers, and offboarding.
• Provide guidance and support for attendance expectations, leave processes, and workplace accommodations.
• Champion employee wellbeing, facilitate focus groups and listening sessions, and support action plans aimed at improving retention, attendance, and team morale.
• Support efforts to identify themes affecting new-hire and early-tenure retention, including employee feedback related to onboarding, training, scheduling, leadership support, and job expectations.
• Maintain accurate, confidential records in our HR case-management systems, ensuring consistent application of company policies and legal compliance.
• Support compensation, promotion, transfer, shift-differential, and incentive-related processes as assigned.
• Escalate potential pay discrepancies, benefit issues, or policy concerns to the appropriate subject-matter expert.
• Maintain awareness of the operational environment, including client programs, employee schedules, business hours, staffing challenges, and workforce needs.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field (or equivalent relevant experience).
• 3+ years of progressive Human Resources experience (HR Generalist, Coordinator, Employee Relations, or HR Ops).
• Solid working knowledge of employee relations, performance management, policy administration, and HR documentation.
• Proficiency with Microsoft Office / Google Workspace and standard HR Information Systems.
• Able to successfully pass a criminal background check.

Qualifications & Experience

• Experience in a BPO, contact center, retail, hospitality, or manufacturing environment.
• Familiarity with platforms like Workday, ServiceNow, Zendesk, Kronos, or UKG.
• Professional HR certification (PHR, SHRM-CP, or equivalent).
• Bilingual or multilingual capabilities.

Benefits

• Health Benefits for you and your family, including medical, dental, vision, and a robust Employee Assistance Program.
• Invest in your future: 401(k) investment options with employer match, plus paid vacation time.
• Great Work Environment: Work onsite at our comfortable, climate-controlled Greenville office with a free gym for employees.
• Set Schedule: Sunday – Thursday from 11:00am – 8:00pm ET.

Pay

Compensation is commensurate with experience.

Schedule

Monday – Friday from 11:00am – 8:00pm ET.

Location Requirements

Must live within reasonable driving distance of our office located in the Greenville, South Carolina area. This role is located at: 650 Executive Center Dr. Greenville, SC 29615.

Flexibility

Periodic availability outside of standard business hours (including evenings, weekends, or holidays) may be required to support our diverse workforce.