Human Resources Generalist

About the role

The People Operations Generalist provides comprehensive support across the employee lifecycle, with a primary focus on the Americas region. This role manages employee HR inquiries, onboarding and offboarding, leave and benefits administration, immigration support, and participation in global People programs. The position contributes to a consistent, high-quality employee experience while supporting performance, compensation, compliance, and other key HR processes.

Responsibilities

• Serve as the first point of contact for employee HR inquiries through the HR ticketing system while maintaining confidentiality and a positive employee experience.
• Manage global onboarding and offboarding processes, with a focus on the Americas, including payroll, benefits, and compliance requirements.
• Administer global compliance-related training programs.
• Maintain accurate employee information within the global HRIS.
• Administer U.S. leave of absence processes and support leave administration for employees in Canada and Brazil.
• Support benefits administration and coordinate with international benefits providers across the Americas.
• Assist with performance and compensation cycles, including merit and promotion processes.
• Support employee engagement surveys and global People programs.
• Provide backup support for EMEA and APAC HR processes and inquiries.
• Collaborate with the People Operations team to improve company-wide HR processes and employee experiences.
• Perform additional duties and projects as assigned.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• Minimum 2 years of HR Generalist or People Operations experience in a fast-paced technology environment.
• PHR or aPHR certification, or willingness to obtain certification within 18 months.
• Experience working with global HR systems; UKG/UltiPro experience preferred.
• Familiarity with U.S. leave administration; experience supporting Canada and Brazil is a plus.
• Familiarity with HR ticketing systems preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills, including the ability to give and receive constructive feedback.
• Strong analytical, problem-solving, and decision-making skills.
• Customer-focused and professional approach with sound judgment and discretion.
• Growth mindset and commitment to continuous learning.
• Ability to use data to support decision-making.
• Strong sense of ownership and urgency when addressing employee needs and operational issues.
• Collaborative approach and ability to work effectively within a global team.

Pay

• SF Bay Area, Los Angeles/Orange County, and Seattle: $82,000 - $100,000 base salary plus bonus.
• Other CA, NV, OR, and WA locations: $75,000 - $92,000 base salary plus bonus.
• Other approved states: $70,000 - $86,000 base salary plus bonus.
• Compensation also includes equity and health, vision, and dental benefits aligned with the employee’s country of residence.

Benefits

• Medical insurance.
• Vision insurance.
• Dental insurance.
• Equity compensation.
• Bonus opportunities.