Human Resources Generalist

About Pacific Health Group

At Pacific Health Group, we care deeply about the people and communities we serve. We meet individuals with kindness, respect, and understanding—listening first, honoring each person's journey, and offering support without judgment. Through compassionate, person-centered healthcare, behavioral health services, and social supports, we walk alongside people as they work toward healing, stability, and a healthier, more hopeful life.

Our Core Values

• Speak with integrity—clear, respectful, and honest in every interaction
• Embrace innovation, trying new ideas, learning fast, and improving care
• Own our roles, staying accountable for outcomes and documenting accurately
• Build genuine connections with members, families, and teammates through empathy and cultural sensitivity
• Lead with trust by being consistent, transparent, and following through
• Celebrate wins together, recognizing individual and team achievements
• Collaborate with purpose, partnering across departments and with community providers to solve problems
• Ask for support and offer support, because thriving together is how we serve our members best

Role Overview & Impact

The Human Resources Generalist is responsible for administering and supporting a broad range of Human Resources functions throughout the employee lifecycle. This role serves as the primary resources for employees regarding HR policies, benefits, onboarding, employee records, compliance and day-to-day HR operations. The Human Resources Generalist partners closely with the Human Resources team to ensure a seamless employee experience while maintaining compliance.

Key Responsibilities

Employee Lifecycle Administration

• Facilitate new hire orientation in partnership with the Learning & Development Specialist
• Support onboarding processes to ensure a smooth, compliant, and engaging new hire experience
• Coordinate offboarding processes, including exit interviews, documentation, and final compliance requirements

Benefit Administration

• Administer employee benefit enrollment and qualifying life event changes
• Serve as the primary point of contact for employee benefits questions
• Coordinate annual open enrollment activities
• Partner with benefit vendors to resolve employee issues
• Support benefit audits and reporting

HR Compliance

• Ensure compliance with federal, state, and local employment laws, with strong emphasis on California labor laws
• Coordinate I-9 compliance and employment verification requirements
• Maintain accurate personnel files, records, and HR documentation in accordance with legal and company standards
• Assist with policy updates and handbook revisions
• Support compliance related to healthcare regulations, HIPAA, ADA, and internal audits
• Support internal and external HR audits

Employee Support

• Respond to employee inquiries regarding HR policies, benefits, and employment processes
• Provide excellent customer service while maintaining confidentiality
• Assist with employee engagement and recognition activities

HR Systems, Reporting & Projects

• Utilize HRIS and ATS platforms (e.g., Paycom, Workable) to support HR operations and reporting
• Track HR metrics and trends, providing insights to leadership as needed
• Participate in HR projects, including policy development, DEI initiatives, and process improvements

Success Measures

• Accurate and compliant HR documentation and personnel file management
• Successful onboarding and offboarding experiences
• High employee satisfaction with HR service and responsiveness
• Timely administration of benefits
• Full compliance with California labor laws and healthcare regulations

Required Qualifications

• Associate's degree in Human Resources, Business Administration, or related field
• 2+ years of progressive HR experience in a generalist capacity
• Strong working knowledge of California employment laws and HR best practices
• Excellent interpersonal, communication, and relationship-building skills
• Proficiency with HRIS platforms (Paycom preferred) and ATS systems (Workable or similar)
• Strong organizational skills with the ability to manage competing priorities in a remote environment

Preferred Qualifications

• Experience working in a startup or high-growth environment
• Healthcare industry experience
• Professional HR certification (SHRM, HRCI, or equivalent)

Benefits

Time Off & Leave

• Paid Time Off
• Holidays
• Volunteer time
• Bereavement

Health & Wellness

• Medical coverage
• FSAs or other wellness benefits
• Disability and EAP

Financial & Professional

• 401(k)
• Stipends
• Professional development

Culture & Perks

• Employee discounts
• Team events
• Growth opportunities

Working Conditions

• Fully remote position within California
• Regular virtual meetings and collaboration with leadership and HR partners
• Occasional travel for meetings, training sessions, or company events