Human Resources Generalist

About the Role

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Human Resources Generalist to join our People Operations team. This is a full-time remote position available to candidates residing in PA, NJ, or DE. Occasional travel to our headquarters in Lafayette Hill, PA required.

Position Details

As a member of a team of generalists, the Human Resources Generalist will serve as a primary point of contact for Merakey employees and is responsible for resolving employee issues, answering questions, and providing reliable and accurate information in a manner consistent with the company's policies, procedures, as well as applicable laws and union contracts using exemplary customer service and professionalism. This position will partner with members of the Human Resources team, and program operations to ensure the best possible employee experience.

Key Responsibilities

• Serve as the first point of contact for Level 1 Human Resources inquiries, including employee relations, benefits, leave of absence, workers' compensation, unemployment, pay, policy interpretation, tuition reimbursement, vacation donation, and data changes.
• Provide exceptional customer service by resolving employee and manager issues promptly and ensuring thorough follow-up through to completion.
• Assess and troubleshoot Human Resources-related concerns using critical thinking and sound judgment; appropriately escalate complex matters when required.
• Collaborate with Human Resources team members, management, and external vendors to support effective service delivery and issue resolution.
• Monitor changes in federal, state, and local labor laws; support Human Resources initiatives and projects while identifying trends and recommending process improvements.
• Work with the People Operations team to identify trends and recommend solutions on Human Resources strategies.

Requirements

• Bachelor's degree or Associate's degree in Human Resources or a related field required.
• 1 - 3 years experience in Human Resources required.
• Society for Human Resource Management (SHRM) certification preferred.
• Proficient in Human Resources basics – (i.e., benefits, workers comp, leaves of absence).
• Experience working with a variety of software systems such as Microsoft Office, assorted HR software applications, help desk tracking, vendor applications, etc.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey.