Human Resources Generalist

InterDent is a leading Dental Service Organization (DSO) supporting 165 practices under the brands “Gentle Dental” and “Capitol Dental.” We support more than 2,000 team members and serve patients in eight states: Arizona, California, Hawaii, Kansas, Nevada, Oklahoma, Oregon, and Washington. At InterDent, we believe our people are the foundation of exceptional patient care.

About the role

The Human Resources Generalist supports the day-to-day administration of HR systems, employee records, and routine HR processes across the organization. This role is responsible for HRIS data entry and maintenance, workflow processing, reporting, compliance-related recordkeeping, onboarding and offboarding support, and general HR administrative coordination. The Human Resources Generalist also provides first-level support to employees and managers on routine HR, employee relations, HRIS, benefits and leaves, and employment-related questions while partnering with internal stakeholders to ensure the accurate, timely, and confidential handling of HR information and processes. As a member of our support team working in partnership with teams in the field, a service mindset and a focus on solutions are essential to success in this role.

This position is hybrid; work from home 1-2 days per week, and in office 3-4 days per week, and based in Vancouver, WA.

Responsibilities

• Maintain and update employee records in HR systems, ensuring accuracy, completeness, and compliance with company policy and applicable laws
• Process personnel transactions in the HRIS, including new hires, transfers, status changes, and separations
• Monitor and process HRIS workflows, following up as needed to ensure timely completion and data accuracy
• Maintain electronic personnel files and support compliance-related documentation, recordkeeping, and tracking requirements
• Perform routine audits of HRIS and employee data and assist in identifying, researching, and correcting discrepancies to maintain data integrity
• Run standard and ad hoc HR reports and support routine data requests for HR, payroll, and leadership
• Provide first-level support to employees and managers on HRIS navigation, workflows, and basic system functionality
• Escalate complex system, workflow, or data issues and partner with Sr. HR Manager, Payroll, IT, or vendors as needed for resolution
• Support HRIS updates, testing, process improvements, and implementation of new workflows or system enhancements as assigned
• Maintain HRIS process documentation, job aids, and standard operating procedures for routine transactions and workflows
• Assist with HRIS user access, permissions, and security administration in accordance with company policy and confidentiality requirements
• Facilitate onboarding and offboarding processes, including completion of assigned HRIS and administrative tasks
• Track and support compliance-related processes, including I-9 administration and other required employment documentation
• Provide general administrative support to the HR department, including handling correspondence, organizing files, and supporting department initiatives and projects
• Partner and support Directors of Operation and Practice Managers with performance management, behavioral issues, policy interpretations, corrective action, and conflict resolution conversations, serving as first point of contact for day-to-day employee relations matters and partnership with HR leadership to ensure consistency, appropriate escalation, and risk mitigation
• Serve as a backup to other HR functional areas and assist with key deliverables and day-to-day team activities
• Provide timely and accurate responses to employees and managers regarding routine HR, HRIS, and employment-related questions, escalating more complex matters as appropriate
• Support daily HR operations and administrative duties, including completing state benefits and pay verification forms and assisting with routine leave of absence administrative requests and data entry
• Perform other duties as assigned

Requirements

• Strong customer service skills and the ability to respond professionally and effectively to employees, managers, and internal stakeholders
• Strong written and verbal communication skills, with the ability to convey information clearly and maintain effective working relationships
• Sound judgment, critical thinking, and the ability to handle sensitive information with discretion and confidentiality
• Ability to prioritize work, manage multiple tasks, and follow through in a timely and accurate manner
• Ability to identify issues, communicate status clearly, and escalate concerns appropriately
• Strong attention to detail, organization, and commitment to data accuracy and confidentiality
• A High School Diploma or GED is required
• One to three years of administrative/generalist experience in HR, human resources support, or HRIS is preferred; equivalent administrative experience may be considered for candidates who are systems-minded and eager to learn HR systems and processes
• Experience working with HR systems, databases, or other business systems preferred
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
• Demonstrated ability to maintain confidentiality and handle sensitive employee relations situations and information appropriately
• Strong organizational, time-management, and follow-through skills
• Ability to work independently and collaboratively in a fast-paced environment
• Detail-oriented with strong problem-solving and data accuracy skills
• Prior UKG system experience strongly preferred
• Prior experience with leaves of absence, ADA, and benefits administration a plus
• Prior employee relations experience preferred

Benefits

• Supportive team environment
• Opportunities for professional growth
• Competitive benefits