Human Resources Generalist

About the role

At Goodwill Industries of the Greater Chattanooga Area, we believe in second chances, bold dreams, and unstoppable potential. We don’t just offer jobs. We ignite futures. We connect people to purpose. We aspire to help our neighbors rise, grow, and thrive—because we believe in a community where everyone can succeed, no matter their story.

Who you are

• You see people—really see them.
• You understand that HR is more than policies—it’s possibility.
• You bring structure, compassion, and a steady hand to moments that matter—from a first day to a hard conversation.
• You believe in culture as strategy, and in building something that feels as good as it functions.
• You’re not just looking for your next job. You’re looking for your next mission.

Requirements

• 3+ years of Human Resources experience.
• HR certification (SHRM-CP, SHRM-SCP) is a plus.
• Bachelor’s degree in Human Resources, Organizational Psychology, Business Administration, or related field preferred.
• Comprehensive understanding of employment laws and regulations, with a focus in Tennessee and Georgia.
• Valid Driver’s License, Car Insurance Verification, and good driving record required.

Knowledge & Skills

• Commitment to continuous learning and staying updated on legal developments.
• Excellent interpersonal, communication and presentation skills.
• Ability to maintain confidentiality and handle sensitive situations with professionalism.
• Proficiency in Microsoft Office Suite and HRIS software.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Maintain Confidentiality: Ensure all information is kept confidential with zero violations.
• Employee Relations: Serve as a reliable HR contact, assist in implementing engagement initiatives, and follow up on actionable items.
• Performance Management: Support managers with evaluations and track processes in HCMS.
• Benefits Administration: Assist with enrollments, changes, terminations, and respond to benefit questions accurately.
• Recruitment & Onboarding: Efficiently assist in recruitment and onboarding, and ensure compliance with hiring procedures.
• Compliance & Recordkeeping: Ensure compliance with policies and laws, maintain accurate records, and assist with audits and reporting.
• Other HR Support: Contribute to HR projects, foster a supportive workplace culture, maintain regular attendance, and engage in continuous learning.

The vibe

• We laugh hard, work smart, are extremely self-motivated, and stand tall in our values: People. Integrity. Commitment. Continuous Improvement.
• We support each other, celebrate wins big and small, and show up every day with a shared belief: that transforming lives starts right here—with us.

What you’ll experience

• A mission-driven environment where your work fuels the potential to change lives.
• The ability to influence culture, shape experiences, and elevate the voices that matter most—our people.
• A culture of growth—for you and for those we serve.
• No-cost benefits for full-time employees like dental, vision, telehealth, and group basic life insurance.