Human Resources Generalist

About the role

The Human Resources Generalist (HRG) provides a broad array of support to clients across all states through virtual contact (phone and email) and onsite visits. The role supports the Human Resources team and clients by providing HR support, service plan follow-up, and assessing organizational needs.

Responsibilities

• Serve as an HR consultant to clients by providing guidance and support on employee relations issues such as performance appraisals, performance improvement plans, investigations, terminations, and reporting on outcomes to ensure clients are using HR best practices and reducing risk to their organization.
• Guide clients in identifying problems, exploring solutions, and assisting them with implementing agreed-upon strategies.
• Support clients in developing company policies and leveraging HR vendor platforms, such as background checks, job postings, ATS, salary surveys, LMS, and HRIS onboarding.
• Develop state- and federally compliant employee handbooks with our handbook builder tool.
• Conduct training sessions and client webinars on systems and other HR-related topics.
• Work with internal and external users of HRIS to understand users' needs and identify action items and solutions.
• Provide technical support to clients, administer employment verifications, assist with labor law posters, supply compensation reports, manage password resets, and handle COI requests by coordinating with the appropriate team.
• Provide support to the Client Services team on Salesforce case follow-up and closure.
• Continually update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal and professional networks, and participating in professional organizations.
• Perform other related duties as assigned.

Qualifications

• Education & Experience: Bachelor’s degree. Minimum of 3 years of experience as an HR Generalist, administering leave requirements and other legal protections afforded by the FMLA, ADA, state, and other applicable laws.
• Knowledge of state and federal laws, regulations, and HR management practices.
• Experience researching state websites for HR laws, locating HR sample forms, and assessing the validity of resources.
• Must have a quiet, professional home office (if not on-site) and be willing to travel based on client location.
• Multi-state experience (Desirable).
• Background in client services or account management (Desirable).
• Presentation or public speaking experience, particularly conducting group education in person or via webinar (Desirable).
• Specialized training in employee relations, learning and development, payroll, leave management, employee benefits, and workers’ compensation (Desirable).
• Bilingual in Spanish – preferred (Desirable).

Skills & Competencies

• High learning aptitude; comfortable and adaptable in new situations.
• Strong commitment to outstanding customer service.
• Excellent planning, written and verbal communication, and follow-up skills.
• Proficient in Microsoft Office Suite.
• Strong analytical, problem-solving, organizational, and time-management abilities.
• Cloud-based application proficiency (Desirable), including: HRIS, CRM, ATS, Talent Management, Performance Management, Document Management systems (SharePoint, Dropbox, Drive), Social media platforms, Chat and video platforms (Teams, Zoom), Salesforce.

What We Offer

• Competitive Compensation salary package aligned with experience and market standards.
• Robust Benefits Package: Medical Insurance, Dental & Vision Coverage, Long-Term Disability, Supplemental Insurance Options, HSA & FSA Eligibility, Pet Insurance, Legal Discount Plan, and more.
• Retirement Benefits: 401(k) plan with company contribution.
• Wellness & Work-Life Support: Year-round wellness event calendar, Wellness challenges, Employee Assistance Program (EAP), Employee discount program, Culture that encourages balance and personal wellness.
• Paid Time Off: Generous PTO, Paid holidays, Floating holiday, Volunteer time off, empowering you to give back.

Work Environment

This position is primarily office-based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in-person meetings, attending company events, and completing training sessions. The environment is designed to be accessible and inclusive, and reasonable accommodations will be provided as needed to support individuals with disabilities.

Company Overview

Since 1997, AlphaStaffHCM has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations. AlphaStaffHCM is majority-owned by its management team, giving it the freedom to invest in its employees and client relationships to drive long-term value. With a dynamic, adaptable approach, we continually find the best solutions to meet our clients’ needs. We help our clients improve talent management, compliance, employee benefits, and HR technology by creating tailored solutions. Our experienced leadership team comprises thought leaders in the human capital management and insurance sectors. We are constantly looking for “athletes” – driven and passionate individuals, to join our dynamic team. Our company culture emphasizes diversity and a collaborative environment where everyone's opinion is valued.

Disclaimers

• AlphaStaff, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.
• AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories.
• To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law.
• AlphaStaff, Inc. complies with the Family and Medical Leave Act (FMLA) and provides eligible employees with leave as required by law.
• AlphaStaff, Inc. also adheres to the Employee Polygraph Protection Act (EPPA), which prohibits polygraph or lie detector testing of employees except where permitted by law.