Human Resources Director - Primm Valley Resort

Key Responsibilities

• Develop and implement HR strategies that support hospitality, gaming, retail, and property management operations
• Partner with executive leadership to align workforce planning with business goals
• Lead organizational design, restructuring, and growth initiatives
• Oversee high-volume recruitment for hourly and salaried roles (casino, hotel, retail, maintenance, food and beverage outlets)
• Develop pipelines for critical and hard-to-fill roles
• Ensure efficient onboarding processes across all business units
• Ensure compliant hiring practices in both Nevada and California labor markets
• Manage employee relations issues
• Conduct investigations, resolve conflicts, and support disciplinary actions
• Promote a positive, service-driven culture aligned with hospitality standards
• Ensure compliance with: Nevada labor laws and gaming regulations, California labor laws for applicable employees, including: Wage and hour laws (overtime, meal and rest breaks), California Labor Code and Industrial Welfare Commission (IWC) Wage Orders, Paid sick leave and leave of absence laws (CFRA, FMLA overlap), California Fair Employment and Housing Act (FEHA), Cal/OSHA safety standards, multi-state payroll practices, proper classification of employees (exempt/non-exempt, CA-specific rules), gaming licenses, and audit readiness
• Oversee compliance for multi-state payroll practices
• Ensure proper classification of employees (exempt/non-exempt, CA-specific rules)
• Maintain gaming licenses and audit readiness
• Oversee compensation and benefits administration across all entities
• Ensure compliance with California pay transparency, minimum wage, and pay equity laws
• Support performance management systems across all divisions
• Support leadership development for managers in hospitality, retail, and property operations
• Drive succession planning for key operational roles
• Ensure completion of assigned training programs focused on: Customer service excellence (casino/resort/retail), Safety compliance (gas stations, maintenance teams), and ensure compliance training for gaming and lottery operations
• Ensure workforce operations management for: 24/7 casino and resort operations, Retail/gas station staffing, addressing scheduling, turnover, and staffing challenges typical in hospitality and retail environments
• Drive retention strategies for high-turnover roles
• Promote diversity, equity, and inclusion across all business units

Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field (required)
• Master’s degree (preferred)
• 10+ years of HR experience, preferably in: Casino/gaming, Hospitality/resort operations, Retail or multi-unit operations
• 5+ years in a senior HR leadership role
• Experience managing a large, diverse workforce (hourly + salaried employees)
• Experience managing multi-state HR compliance (Nevada & California strongly preferred)
• Preferred certifications: SHRM-SCP or SPHR
• Experience in gaming HR compliance
• Strong knowledge of California employment law

Key Skills & Competencies

• Strong knowledge of gaming and hospitality workforce dynamics
• Multi-site HR leadership experience
• Expertise in high-volume staffing and workforce planning
• In-depth knowledge of labor laws and regulatory compliance
• Strong conflict resolution and employee relations skills
• Ability to manage complex, fast-paced operational environments
• Preferred industry background: Casino & Gaming, Hospitality / Resort Operations, Retail / Convenience Stores / Fuel Operations