Human Resources Director

About the Company

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio includes hotels and resorts in Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026, located in the heart of Manhattan's NoMad neighborhood. This is a unique opportunity to be part of a pre-opening team, helping establish the property's culture, service standards, and operational excellence from day one.

About the Role

As a member of the Executive Committee, the Director of Human Resources champions, develops, and implements consistent property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property colleagues. The role is responsible for the efficient administration and management of the Human Resources function for the resort, including recruiting, training, colleague relations, policies and procedures, wage/benefit administration, compliance with statutory requirements, and the execution of employee relation activities.

Responsibilities

• Plans, organizes, directs, and coordinates the Human Resources Department's strategy in conjunction with Corporate guidelines and initiatives.
• Advises managers on resolving colleague issues and concerns; counsels colleagues and managers as needed.
• Develops, directs, and oversees overall hotel recruitment and hiring activities.
• Creates, coordinates, and executes training initiatives.
• Executes and follows up on Colleague Relations activities.
• Maintains knowledge of Human Resources principles and practices, including administration, policies, procedures, local employment law, compliance practices, standards, and government regulations.
• Exercises judgment in evaluating situations and utilizes appropriate resources to meet deadlines while demonstrating excellent time management and efficiency.
• Establishes and maintains excellent relations with colleagues and management while maintaining confidentiality.
• Applies professional knowledge and personal judgment to a variety of technical personnel and managerial problems and issues.
• Oversees the Induction/Onboarding process and ensures a focus on colleague development for future career growth.
• Provides overall functional supervision of Heads of Departments (HODs) for all HR-related matters.
• Keeps the company’s Vision, Mission, and Core Values alive through a permanent reminder process.

Requirements

• Previous experience in a similar position in a hotel with training experience required.
• Working knowledge of local employment laws required.
• Excellent interpersonal, analytical, and organizational skills.
• Proficient computer skills.
• Service-oriented with a great attitude and ability to work as a team player.
• Bachelor’s Degree or equivalent preferred.
• Previous pre-opening and/or resort experience preferred.