Human Resources Director

NATURE OF WORK

Performs high-level leadership and oversight of Quality Connections' human resources functions under the general supervision of the Chief Administration Officer. This position is responsible for recruitment, employee relations, benefits administration, compliance, workforce planning, and HR operations. The Human Resources Director develops systems that attract, develop, and retain exceptional employees while ensuring compliance with all applicable employment laws and organizational policies. This position supervises HR administrative staff and partners with organizational leadership to strengthen culture, develop future leaders, and support organizational growth.

TYPICAL DUTIES

• Talent Acquisition & Workforce Development
  • Develop and maintain effective recruitment strategies and talent pipelines.
  • Oversee hiring, onboarding, and orientation processes.
  • Partner with managers to support hiring decisions and workforce planning.
  • Monitor hiring and retention metrics and recommend improvements.
  • Build partnerships with colleges, workforce agencies, and community organizations to strengthen recruitment efforts.
• Employee Relations & Organizational Culture
  • Promote a positive, professional employee experience.
  • Support supervisors with employee relations, coaching, conflict resolution, and performance management.
  • Develop and implement employee engagement and retention initiatives.
  • Foster a culture of accountability, professionalism, and continuous improvement.
• Leadership Development & Training
  • Create training programs for new supervisors and managers.
  • Create career development pathways that encourage long-term employment and internal advancement.
  • Support succession planning and leadership development initiatives.
  • Career development pathways that encourage long-term employment and internal advancement.
  • Coordinate organization-wide staff development programs.
  • Career development pathways that encourage long-term employment and internal advancement.
  • Coordinate, provide, and refine training & certifications.
• Human Resources Operations & Compliance
  • Ensure compliance with all federal, state, and local employment laws and regulations.
  • Oversee personnel records, onboarding documentation, and HR systems.
  • Administer Workers' Compensation, unemployment claims, and employment records.
  • Identify and mitigate organizational HR compliance risks.
• Benefits & Administrative Operations
  • Oversee employee benefits administration and vendor relationships.
  • Partner with Finance on payroll coordination, deductions, and employment changes.
  • Supervise HR administrative and front office personnel.
  • Support organizational projects and process improvements that strengthen HR operations.

KNOWLEDGE, SKILLS, AND ABILITIES

• Considerable knowledge of: Human resources principles and best practicesEmployment law and regulatory complianceRecruitment, employee relations, and performance managementBenefits administration and HR operations
• Working knowledge of: Payroll coordination and HR information systemsOrganizational development and workforce planningStandard office practices and business communications
• Skill in: Building effective teams and recruiting high-quality employeesCoaching supervisors and resolving workplace issuesDeveloping practical HR systems and processesManaging multiple priorities while maintaining confidentiality
• Ability to: Build positive working relationships throughout the organizationCommunicate effectively with employees at all levelsExercise sound judgment and discretionAnalyze workforce trends and implement effective solutionsLead organizational change and continuous improvement

MINIMUM QUALIFICATIONS

• Bachelor's Degree in Human Resources, Business Administration, Organizational Leadership, or a related field; OR any equivalent combination of education, training, and experience demonstrating the ability to perform the duties of the position.
• Five (5) years of progressively responsible experience in human resources, administration, or organizational leadership, including supervisory experience, preferred.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred, or ability to obtain.
• Must possess a valid Arizona driver's license with a clean driving record (past three years) and be eligible for a Class 1 Fingerprint Clearance Card.