Human Resources Director

Duties and Responsibilities

• Own and review the bi-weekly multistate payroll cycle end-to-end in ADP Workforce Now, ensuring accuracy, timeliness, and compliance with federal, state, and local requirements
• Collaborate with Finance to reconcile payroll to the general ledger (Deltek Costpoint), and contribute to year-end close activities including W-2 processing and ACA reporting
• Maintain and expand NCSC's multistate payroll registrations (SUI, withholding, and other state-specific requirements) as the remote workforce evolves
• Manage the payroll vendor relationship with ADP; assess new product capabilities and address system issues proactively
• Administer NCSC's comprehensive benefits program: medical, dental, vision, life, STD/LTD, workers' compensation, Section 125 plan, COBRA, and ACA compliance
• Lead annual benefits renewal and open enrollment processes; manage carrier and broker relationships
• Administer NCSC's retirement plans (MPP, 403(b), 457(b)); serve as staff liaison and active member of the Retirement Plan Committee; ensure plan compliance and fiduciary best practices
• Manage the APL program and all applicable state-specific leave benefits; maintain current knowledge of state leave law developments
• Manage the full leave cycle including FMLA, state leave, STD/LTD coordination; ensure proper documentation and timely communication with employees and supervisors
• Serve as the primary employee relations resource: handle workplace issues, performance concerns, and sensitive personnel matters with discretion and sound judgment
• Partner with legal counsel on complex employee relations matters, policy interpretation, and employment law compliance
• Foster a positive, inclusive remote work culture through proactive communication, engagement initiatives, and consistent application of policy
• Lead continuous improvement of HR processes with a particular emphasis on leveraging ADP Workforce Now's full capabilities - automation, reporting, employee self-service, and workflow optimization
• Identify and eliminate manual, paper-based, or redundant processes; introduce scalable, technology-enabled alternatives
• Build and maintain HR dashboards and metrics to support workforce analytics and leadership decision-making
• Design and maintain consistent HR practices that work across a fully remote, multistate workforce of ~160 employees
• Support managers with tools and guidance for remote performance management, onboarding, and employee engagement
• Ensure remote work policies are current, compliant, and effectively communicated
• Champion belonging and engagement in a distributed workforce environment

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience
• 7+ years of progressive HR experience with demonstrated breadth across payroll, benefits, compliance, and employee relations
• Hands-on, working knowledge of ADP Workforce Now
• Direct, hands-on experience managing multistate payroll and benefits administration — this is a required foundation for the role
• Experience managing a remote or distributed workforce
• Track record of improving HR processes through technology adoption and workflow redesign
• Strong working knowledge of federal and state employment law (FMLA, ADA, FLSA, ACA, Title VII, state leave laws, etc.)
• Demonstrated ability to handle sensitive and confidential information with discretion
• Clear, direct communicator who can simplify complex topics for a non-HR audience
• Proficiency in Microsoft 365 (Excel, Word, Outlook, Teams, SharePoint)