Human Resources Coordinator

About the role

The position is at a community service organization. The People Operations Coordinator will play a key role in the daily work that keeps our teams supported. This role will serve as the first point of contact for team member and manager questions—responding to daily inquiries, helping troubleshoot HR system issues, and contributing to efforts that make our processes easier and more consistent.

We are seeking a curious, service-oriented, and detail-focused team member who recognizes patterns in recurring questions and wants to address the root cause rather than simply process the request. Reporting to the Director, People Operations, this role offers meaningful mentorship and hands-on exposure—you'll learn our HRIS and people processes alongside the Director, gradually take on greater ownership, and develop as the function continues to grow.

This is a full-time, exempt, fully remote position supporting our national portfolio. Occasional travel to our communities and team gatherings may be required.

Responsibilities

• Serve as the first point of contact for team members' and managers' HR questions — promptly and thoughtfully resolve routine inquiries, while escalating matters that require additional support.
• Support benefits administration, including enrollments, qualifying life events, changes, and maintaining accurate records.
• Aid in onboarding and offboarding coordination, documentation, and follow-up.
• Maintain employee records and files in accordance with company policies and applicable regulations.
• Assist with troubleshooting HRIS (UKG) issues — including access and permissions, data inaccuracies, and workflow challenges — partnering with the Director of People Operations and gradually developing the ability to resolve issues independently.
• Process HR transactions and ensure accurate, up-to-date data in UKG and related systems.
• Support testing of system updates and new features before they are implemented in the field.
• Generate routine reports and assist with audits, compliance reporting, and data reconciliation.
• Monitor recurring questions and identify patterns to the Director, then help address the underlying process, system configuration, or documentation issues.
• Assist in documenting and maintaining HR processes, job aids, and quick-reference resources for communities and team members.
• Identify opportunities to simplify manual or repetitive processes and support the implementation of improvements.
• Collaborate across People & Culture to keep processes structured, documented, and continuously improving.

Qualifications

• An associate or bachelor’s degree, 3-5 years of HR, administrative, or customer-service experience; HR internship or relevant coursework a plus.
• Comfortable with technology and able to quickly learn HRIS and benefits platforms (UKG experience a plus).
• A natural troubleshooter — curious about the reason behind an issue, willing to investigate, and comfortable seeking guidance from the Director rather than making assumptions.
• Strong organizational skills and attention to detail — you value maintaining accurate and well-organized records.
• Excellent communication skills and a genuinely supportive, people-first approach when working with team members at all levels.
• Data and AI curiosity — comfortable working with spreadsheets, able to spot inconsistencies, and interested in using emerging tools (including AI) to improve efficiency.
• Learning agility — able to quickly understand new systems and motivated to grow beyond the expectations of the role.
• Discretion and sound judgment when handling confidential information.
• Ability to manage multiple requests and determine priorities in a fast-paced, multi-site environment.

Pay

$65k to $70k annually.