Human Resources Business Partner II

What Does Someone in This Role Do?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

• Provide general HR support in collaboration with operations teams
• Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives
• Align HR strategies with business objectives and recommend improvements
• Promote employee engagement through a proactive, hands-on approach (including remote interactions)
• Adapt to a fast-changing work environment influenced by economic and policy shifts
• Drive innovation in HR practices and process improvements
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Key Responsibilities

• Provide general HR support in collaboration with operations teams
• Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives
• Align HR strategies with business objectives and recommend improvements
• Promote employee engagement through a proactive, hands-on approach (including remote interactions)
• Adapt to a fast-changing work environment influenced by economic and policy shifts
• Drive innovation in HR practices and process improvements
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Preferred Qualifications

• Experience in military or government (local, state, or federal) environments
• Background in contact center operations
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification