Human Resources/Business Office Manager

About the role

Hallmark Care Center is seeking a highly organized, service‑driven professional to serve as the Human Resources/Business Office Manager. This unique leadership role combines human resources, payroll, business office operations, and resident financial services. The ideal candidate enjoys building relationships, solving problems, maintaining compliance, and helping both employees and residents have an exceptional experience in a fast‑paced environment.

Responsibilities

• Human Resources
  • Lead full‑cycle recruitment and hiring efforts.
  • Coordinate onboarding and new‑hire orientation.
  • Process payroll and maintain employee records.
  • Manage employee compliance, licenses, and required training.
  • Coordinate FMLA, leave administration, and workers’ compensation claims.
  • Partner with leadership on employee relations, investigations, coaching, and disciplinary actions.
  • Assist leaders with employee performance reviews and performance management.
  • Support employee engagement and foster a positive workplace culture.
• Business Office
  • Manage resident accounts receivable and collections.
  • Oversee Medicaid applications and ongoing eligibility tracking.
  • Maintain resident trust accounts and representative payee accounts.
  • Maintain accurate resident electronic records.
  • Coordinate outpatient therapy authorizations.
  • Serve as Transportation Supervisor.
  • Assist with admissions processes as needed.
  • Support daily business office operations while ensuring regulatory and financial compliance.

Requirements

• Experience in Human Resources, Business Office, healthcare administration, or a related field (preferred).
• Previous long‑term care or healthcare experience is a plus.
• Strong organizational and time‑management skills.
• Excellent communication and customer‑service abilities.
• Ability to manage multiple priorities while maintaining accuracy.
• Working knowledge of payroll, HR practices, Medicaid, or business office functions (preferred).
• Proficiency with Microsoft Office and ability to learn various healthcare software systems.

Why Hallmark Care Center

At Hallmark, you’ll play a key role in both employee success and resident experience. This position offers the opportunity to make a meaningful impact across multiple areas of the organization while working alongside a collaborative leadership team committed to providing exceptional care. If you’re looking for a career where no two days are the same and your work truly matters, Hallmark Care Center welcomes you to apply.