Human Resources Associate (HRA)

The Human Resources Associate (HRA) supports the Tax Line of Business, including seasonal and full-time professionals across TurboTax Live (TTL), QuickBooks Live (QBL), and related tax programs. This role serves as a frontline HR partner during peak tax season, ensuring timely resolution of employee inquiries, compliance support, documentation management, and operational coordination across a high-volume, remote workforce. This role directly supports thousands of tax professionals serving enterprise clients. The HRA ensures compliance, employee experience, and operational continuity during one of the most critical revenue-generating seasons of the year. The HRA plays a critical role in maintaining employee experience, policy consistency, and risk mitigation in a fast-paced, seasonal environment. Employee Support & Case Management Serve as primary point of contact for HR inquiries from tax associates, experts, and managers.Respond to and resolve employee relations matters, policy questions, pay inquiries, and escalations.Manage HR ticketing system cases, ensuring timely and accurate documentation.Escalate complex matters to HR Business Partner or legal as appropriate. Seasonal Workforce Support (High Volume) Support onboarding and offboarding processes for seasonal tax professionals.Partner with Payroll to resolve pay discrepancies, differential pay, and overtime issues.Assist with performance documentation and corrective action coordination.Support attendance tracking and timekeeping compliance. Compliance & Risk Management Maintain documentation for FMLA, ADA accommodations, and leave requests.Ensure consistent application of company policies.Monitor compliance with wage & hour laws across multiple states.Support investigations related to harassment, discrimination, or policy violations. Performance & Manager Support Partner with Tax Managers and Senior Tax Managers to guide performance conversations and documentation.Assist in drafting performance improvement plans and final warnings. Data & Reporting Track HR trends including attendance, escalations, terminations, and leave activity.Provide weekly summaries during peak season to HR leadership.Bachelor’s degree in Human Resources, Business, or related field preferred.1-3 years of HR experience (high-volume or seasonal workforce preferred).Experience supporting a remote workforce strongly preferred.Working knowledge of wage & hour compliance.Experience with HRIS and payroll systems (ADP Workforce Now preferred).Strong documentation and case management skills.Ability to manage multiple priorities during peak season.Demonstrate the following competencies:Sound judgment and discretion.Strong written communication skills.Ability to operate calmly under pressure.High attention to detail.Ability to manage confidential information.Operational mindset with risk awareness.