HUMAN RESOURCE MGR Bilingual Spanish Labor Relations UNION - K12 Food Services- SPRINGFIELD, MA

Job Summary

Chartwells K12 is seeking a Spanish/English speaking Human Resources Manager with UNION experience to join our exceptional K12 Food Service leadership team in Springfield, MA. In this hands-on HR role, you will provide in-unit HR support to the Chartwells staff with an emphasis in associate relations, front-line associate recruitment, training and diversity.

Key Responsibilities

• Captures and conducts management training related to this area (i.e.: terminations, sexual harassment, performance management).
• Investigates and advises management in appropriate resolution of associate relations issues.
• Captures and conducts exit interviews to determine reasons behind separations.
• Makes recommendations to reduce absenteeism and turnover.
• Represents organization at personnel-related hearings and investigations as is needed.
• Supports internal customer survey and associate satisfaction interpretation/feedback process.
• Attends Operational meetings to increase HR visibility, conduct classroom training, provide assistance and implement account HR initiatives.
• Captures and conducts management training related to the areas of interviewing, selection and hiring.
• Assists managers in developing and implementing recruitment plans to increase qualified applicant flow.
• Supports SSC sector and provides direct assistance and support in critical markets.
• Identifies critical needs areas and takes appropriate steps to rectify problems.
• Captures and conducts new hire orientation and management training related to this area.
• Conducts HR Assessments.
• Prepares and presents HR related topics at Field Operations Workshops for HR Training and Development.
• Regularly conducts HR related training (i.e.: Sexual Harassment, Progressive Discipline, HR 101).
• Supports Preferred Employer objectives and HR business plan by attending and participating in operational meetings.

Preferred Qualifications

• Bachelor’s degree (B.A.), Masters preferred.
• Two to five years multi-unit HR generalist and associate relations experience.
• Experience in a high customer contact setting.
• Bilingual (Spanish/English)
• Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
• Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• SPHR/PHR Certification preferred.