Human Resource Coordinator

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords. We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange. Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country.

About the role

The Human Resource Coordinator provides essential administrative and process support to the People/HR function. This role serves as a first point of contact for general employee and manager questions, ensures timely and accurate handling of personnel-related documentation and processes, and escalates more complex matters to the appropriate HR Business Partner or HR leader. This role reports to the Divisional Human Resource Director. This role partners with managers to provide guidance on HR policies and processes, performance management and state specific compliance. The ideal candidate is a service-oriented HR professional with strong judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the initial point of contact for general personnel and HR-related questions.
• Respond to inquiries within agreed-upon service-level expectations, providing accurate information and clear next steps.
• Deliver consistent process support to employees and managers.
• Identify and appropriately escalate complex, sensitive, or non-routine matters to an HR Manager, HR Director, or other appropriate resource.
• Support the HR Manager and HR Director with administrative needs and execution of people-related priorities.
• Maintain awareness of standard HR processes and identify opportunities to improve consistency, clarity, and service delivery.
• Partner effectively with internal stakeholders to ensure requests are routed, tracked, and resolved efficiently.
• Serve as a point of contact for workplace concerns, interpersonal conflicts, complaints, attendance issues, and policy questions.
• Guide managers on performance concerns, attendance, conduct, difficult conversations, documentation, corrective action, and employee communications.
• Review and/or prepare written corrective actions

Requirements

• 1-3 years of relevant experience
• Experience supporting Human Resources, People Operations, or employee-relations processes.
• Strong organizational skills with