Human Performance Operations Manager

US Citizenship Required. Secret or Top Secret clearance required; must be able to obtain Top Secret/SCI.

About the role

Join our team as an Operations Manager and make an impact on military health while advancing your career. This role provides day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command’s (USSOCOM) POTFF Program. You will ensure staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.

Responsibilities

• Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the Program Management Office (PMO) to manage the cost, schedule, and performance of the contract.
• Lead teams to define program’s staffing plans and execute all resource management requirements.
• Manage the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements.
• Coordinate interviews of candidate personnel with hiring managers.
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements.
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and escalate within the 24-hour window.
• Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
• Support the interview process for respective components.
• Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
• Support onboarding logistics and local Government integration for incoming personnel.
• Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
• Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
• Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.

Requirements

• Bachelor’s Degree.
• 7+ years of experience in operations, program management, or military support roles.
• Prior experience supporting DoD/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.
• Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
• Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.
• Familiarity with credentialing, security clearance processes, and labor-hour tracking.

Preferred Qualifications

• Experience with POTFF, H2F, or comparable SOF human performance programs.
• Prior military or contractor support experience with USSOCOM Components (USASOC, MARSOC, AFSOC, NSW, JSOC, TSOCs).
• Proficiency with personnel management tools, staffing databases, and real-time reporting systems.

Pay

The likely salary range for this position is $111,155 - $150,385. Salary will be set based on experience, geographic location, and possibly contractual requirements.

Schedule

• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite

Benefits

• 401K with company match (pre and post-tax contributions up to IRS annual limits).
• Comprehensive health and wellness packages, including medical, dental, and vision plan options (some with Health Savings Accounts).
• Paid time off, including vacation, sick, personal time, holidays, parental leave, military leave, bereavement, and jury duty leave.
• Short and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• Internal mobility team dedicated to career growth.
• Professional growth opportunities, including paid education and certifications.

Location

Various OCONUS & CONUS sites, including USA TX San Antonio and additional work locations.