Human Experience Operations Manager

About the role

K2United houses two national, customer‑facing brands—K2Share and CareerSafe—focused on cyber risk management advisory services and online workforce‑readiness education. The organization is a certified Great Place to Work® and has been named one of the Best Small Workplaces™ in the United States. The HX Operations Manager leads the people, systems, and programs that deliver a consistent and dependable employee experience, overseeing recruiting, onboarding, employee support, engagement, compliance, records, payroll, compensation, and benefits. This role also serves on K2United’s cross‑functional Business Operations team, collaborating with Finance, Security, IT, Data, and Quality Assurance.

About You

You have a track record of creating clarity, removing friction, and building processes that serve people. You view systems and processes as means to deliver a reliable, supportive employee experience. You thrive at the intersection of people, process, and business operations, enjoy simplifying complex workflows, and anticipate problems before they arise. You combine practical Human Resources experience with strong business judgment, can lead and coach teams, and understand how HX decisions impact finance, security, IT, data, and quality assurance.

Responsibilities

• Lead the HX Operations team through clear priorities, coaching, feedback, and accountability.
• Represent HX on the Business Operations team and contribute to shared planning, priorities, risk management, and operational decisions.
• Partner with Finance, Security, IT, Data, and Quality Assurance leaders to coordinate work, clarify dependencies, and ensure AI‑enabled workflows meet company standards for accuracy, privacy, security, and reliability.
• Oversee recruiting, onboarding, employee support, and engagement to deliver a consistent, people‑centered employee experience.
• Simplify processes, strengthen systems, and remove friction that slows work or affects service.
• Maintain accurate employee records, current policies, reliable knowledge resources, and audit‑ready compliance practices.
• Administer payroll, compensation, and benefits with an emphasis on accuracy, fairness, compliance, and employee understanding.
• Monitor team capacity, operational risks, and service performance to address issues before they affect employees or business results.
• Use data, feedback, scorecard measures, automation, and AI tools to reduce manual effort and improve efficiency, service quality, knowledge access, and scalability across HX Operations.

Requirements

• Experience leading HR, people operations, or employee experience functions.
• Understanding of recruiting, onboarding, employee support, engagement, HRIS administration, payroll, benefits, compensation, records management, and employment compliance.
• Ability to design processes from the employee’s perspective without compromising accuracy, compliance, efficiency, or scalability.
• Proven ability to contribute effectively to cross‑functional planning, prioritization, and problem‑solving.
• Skill in using data, dashboards, reporting, and AI tools to identify issues, improve workflows, and support decisions while protecting confidential information.
• Excellent communication of policies, compensation, benefits, and operational decisions.
• Strong relationship‑building with employees, leaders, vendors, carriers, and cross‑functional partners.
• Capability to identify operational risks and dependencies early and act proactively.
• Talent for balancing priorities and resources to maintain dependable service and sustainable workloads.

Success Metrics

• Business Operations priorities are aligned, dependencies are visible, and cross‑functional commitments are completed.
• Business decisions appropriately consider people, capacity, compliance, security, data, financial, and quality implications.
• Employees and HX team members understand their priorities, responsibilities, and expectations.
• Coaching and feedback improve team performance, confidence, and accountability.
• Recruiting, onboarding, employee support, and engagement consistently meet established service standards.
• Handoffs between HX and other business functions are clear, timely, and dependable.
• HX projects and recurring workflows are completed on time and within scope.
• Employee support requests are resolved accurately and promptly.
• HR data and employee files are complete, accurate, secure, and verifiable.
• Policies and procedures are current, clearly written, and easy to find.
• Compliance reports and required filings are completed accurately and on time.
• Payroll, benefits enrollments, and pay adjustments are processed correctly and on schedule.
• Approved AI tools improve appropriate HX workflows, with outputs reviewed for accuracy and handled according to security, privacy, and data‑management standards.
• Employees and leaders trust the fairness, accuracy, and reliability of HX services.
• HX systems and processes continue to improve as the organization grows.

Tools and Systems

• Paylocity, Fidelity, applicant tracking systems, and benefits carrier platforms
• Jira, Confluence, Miro, SharePoint, and Microsoft 365
• Articulate, KnowBe4, and other employee learning systems
• Operational dashboards, resource reports, compensation matrices, and market benchmarking tools
• EOS tools, including L10s, VTO, Rocks, Scorecards, and IDS
• Approved AI productivity and analysis tools, including Microsoft Copilot, Claude, and ChatGPT

Benefits

• 401(k) plan with employer matching contributions
• Low‑cost, comprehensive medical benefits for employees and their families
• Leave flexibility for jury duty, voting, military service, and other qualifying needs
• Wellness stipend, including fitness reimbursement
• Tuition stipend
• Casual dress environment
• Technical training and certifications as required
• Free CareerSafe online training courses for employees and their immediate families

Employment Requirements

• Willingness to complete a drug test and submit to credit and background investigations.
• U.S. citizenship required due to government restrictions on access to certain technology and technical data.

Pay

Salary range: $100,000 – $125,000