Human Factors Engineering Consultant

About the Company

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and outcomes, including:

• LifeVest, the world's first wearable defibrillator, trusted to protect over 1 million patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system), a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmission rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy, the first FDA-approved therapy since the stent (over 20 years ago) to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help ensure cardiac patients receive the life-saving therapy they need. ZOLL has been recognized as Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and one of Pittsburgh's Coolest Offices.

About the Role

The Human Factors Research Technician Contractor is an important member of the Human Factors team, responsible for supporting the planning, execution, and analysis of research aimed at understanding how users interact with our products. This hands-on role involves helping to conduct usability tests, home-use studies, and in-depth interviews, with a focus on precision, efficiency, and adherence to established protocols.

Responsibilities

• Prepare study materials, set up testing environments, schedule participant sessions, and provide participants with clear study instructions and training.
• Actively engage with participants to ensure their comfort and compliance with study protocols.
• Collect and summarize research data that informs product design decisions.
• Maintain research equipment, manage the testing lab, and ensure study supplies are well-stocked.
• Record observations, notes, and study data clearly and accurately.
• Maintain and organize study records, research equipment, and study materials.

Requirements

• Bachelor’s degree in psychology, human factors, engineering, health sciences, or a related field.
• Minimum of two years of professional experience assisting or leading user research, usability testing, or observational studies in a regulated or structured environment (e.g., medical device, clinical research, automotive, aerospace).

Skills

• Ability to lead research activities under the direction of a human factors or research professional.
• Ability to write and follow step-by-step study instructions, protocols, and procedures accurately and consistently.
• Ability to moderate study sessions.
• Willingness and aptitude to learn research methods, study workflows, and basic human factors concepts on the job.
• Ability to interact professionally and respectfully with research participants, R&D engineers, and cross-functional teams.
• Ability to manage assigned tasks, schedules, and study sessions with minimal support and guidance.
• Strong attention to detail when completing forms, logs, and writing study documentation.
• Competence in quantitative and qualitative data analysis methods.
• Computer proficiency, including Microsoft Office products.
• Ability to operate and handle research equipment (e.g., computers, tablets, cameras, microphones).
• Ability to learn troubleshooting steps and configure study materials (e.g., digital and physical prototypes and production-equivalent medical devices).

Travel

5% travel required.

Pay

The annual salary for this position is $80,000 to $110,000. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.