HubSpot Specialist

XEN Systems is a HubSpot consultancy based in Sydney, Australia. We focus on improving business processes, incorporating automation and attribution, with an integrated approach to help companies reach, engage and convert their target customers.

About the role

We're looking for a HubSpot Specialist to join our remote team. This is a full-time position where you’ll work closely with an experienced team of HubSpot consultants to manage projects, optimise client HubSpot portals, and implement marketing campaigns. You’ll have the opportunity to grow your role, learn new skills, and work autonomously while contributing to client success.

Responsibilities

• Project management and team coordination using the HubShots Framework to optimise client HubSpot portals
• Analysing and optimising HubSpot campaigns, ensuring proper tracking, and reporting on results and insights
• Planning and executing new campaigns, including landing pages, workflows, emails, forms, and CTAs
• Presenting insights, trends, and opportunities for improvement to clients
• Managing sales processes, pipelines, ticket pipelines, and client surveys
• Handling admin tasks such as client marketing reports and timesheet tracking
• Working with tools like Google Analytics, Google Tag Manager, and social management platforms
• Coordinating tasks with graphic designers, marketing managers, and ads specialists
• Organising and delegating tasks in Teamwork project management system
• Preparing and analysing client reports using HubSpot dashboards and reports

Requirements

• Strong HubSpot skills across Marketing Hub, Sales Hub, and Service Hub, including:
  • Marketing Hub: Social, Ads, Lists, Emails, Forms (regular and popup), CTAs, Workflows, Landing Pages, Dashboards, and Reports
  • Sales Hub: Sales pipelines, Sequences, Dashboards, Reports, Goals, and Forecasting
  • Service Hub: Ticket pipelines, Automation, Surveys, Dashboards, Reports, Inboxes, and Helpdesk
• Experience working in-house on HubSpot or for a HubSpot agency
• Excellent communication skills for internal team collaboration and client interactions
• Strong time management and organisational skills
• Self-motivated and able to work remotely with minimal supervision
• Professional setup for video calls (clean background, good lighting, minimal noise)
• Reliable device and internet connection for productivity and high-quality output
• Mandatory availability from 10 am - 5 pm Sydney time on weekdays (flexible start/end outside core hours)
• Strong knowledge of Google Docs and Google Calendar
• Basic understanding of Google Analytics, Google Tag Manager, Google Ads, and Facebook Ads
• Knowledge of SEO and marketing strategies is a bonus

Skills

• Consulting skills with experience in client-facing roles
• Project and team management
• HubSpot certifications (training provided for growth)
• Proactive problem-solving and independent thinking
• Efficiency in task prioritisation and time management
• Clear communication via Zoom/Teams/Meet, email, and Slack

First Three Weeks

Your first three weeks will serve as an onboarding and probationary period:

• Week One: Complete onboarding for Slack, Teamwork, Google Calendar, and XEN’s HubSpot portal. Shadow team members during client calls to learn processes.
• Week Two: Begin attending client meetings and handling basic HubSpot tasks.
• Week Three and onwards: Take on more client and project responsibilities, working autonomously with minimal supervision.

At the end of three months, a performance review will determine your continued employment.

What Success Looks Like

• Proactive Problem Solvers: Tackle challenges head-on, use available resources, and ask questions when needed.
• Quick Learners: Embrace new HubSpot features and tools, and seek training opportunities.
• Efficiency Ninjas: Prioritise tasks, manage time effectively, and minimise distractions.
• Clear Communicators: Provide regular updates, articulate roadblocks, and ask clarifying questions.
• Independent Thinkers: Take ownership of projects and deliver high-quality results autonomously.

Work Environment

We foster a professional, distraction-free remote work environment. You’ll be expected to maintain focus during calls and meetings, with minimal background noise and a tidy workspace.

Benefits

• Full-time role with long-term career growth opportunities
• Work from home flexibility
• HMO coverage (Philippines)
• Positive and supportive work culture
• Paid annual leave
• 13th-month pay (Philippines)
• Day shift aligned with PH/AU business hours

Core Values

• Effective Efficiency: Seek optimal ways to complete processes, learn from mistakes, and improve efficiency.
• Honesty & Integrity: Respect colleagues and clients, even when honesty is uncomfortable.
• Personal Growth: Strive to be a "learn-it-all," stay curious, and make an impact.

The Vibe We're Looking For

• Intellectually curious and eager to learn
• Warm, approachable personality
• Proactive in personal and professional growth
• Brings positive energy and enthusiasm to the team