HubSpot Implementation Specialist

Key Responsibilities & Expectations

• HubSpot Expertise
• Strong working knowledge of HubSpot CRM, including workflows, automation, lists, reporting, and data management.
• Ability to execute standard implementations independently across multiple hubs.
• Responsibility for managing and implementing HubSpot functionality with multiple clients, including a combination of HubSpot implementation projects and ongoing retainer / managed services clients.
• Strong organizational skills to manage your workload, achieve deadlines, and meet commitments.
• Comfort with process and documentation — you see these as tools that protect quality, not bureaucracy.
• Troubleshoot and resolve technical issues related to HubSpot.
• Client Relationship Management
• Serve as the technical expert for assigned clients, building strong and lasting relationships.
• Understand clients' unique goals and challenges and work with the Client Success team to align HubSpot solutions to meet their needs.
• Actively identify opportunities for additional services or implementation of new HubSpot features to clients.
• Ongoing Support
• Monitor client accounts and performance, identifying areas for improvement.
• Conduct regular check-ins and provide training and resources to help clients achieve their goals.
• Respond to client inquiries and requests promptly and effectively.

Desired Experience and Education

• 3+ years prior professional experience at similar roles in an agency or with a HubSpot Partner.
• HubSpot certifications (e.g., HubSpot Certified, Inbound Certified) are strongly preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proven ability to drive customer success and satisfaction.
• Self-motivated, proactive, and detail-oriented.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive healthcare and benefits package, including company-paid medical insurance option and 401k with a company contribution matching plan.
• Collaborative and innovative work environment.
• Professional development opportunities.
• Opportunity to make a significant impact on client success and company growth.