HUB Support Specialist
Role Description
This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Fulfillment Operations, who also serves as the backup for this role.
What you'll do
- Resolve Merchant Facing Requests around WRO and URO related issues.
- Work directly with onsite partners to resolve merchant concerns and escalations.
- Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
- Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
- Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
- Schedule daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
- Update and manage all BOL requirements.
- Generate and log all IPP Shipments going out of the HUB site to its final destination.
- Check in and check out drivers for all IB and OB activity coming in and out of the facility.
- Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
- Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
What you’ll bring to the table
- 1+ years of warehouse experience in a fast-paced environment.
- Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
- Absolutely possess effective communication skills, both verbal and written.
- Ability to work with critical timelines.
- Absolutely possess excellent attention to detail.
- Proficiency with Microsoft Excel.
- Absolutely able to multi-task and prioritize independently.
- Absolutely able to work independently without direct supervision onsite.
- Absolutely able to lift 50 lbs without any heal limitations.
- Absolutely able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
- Absolutely able to bend, stoop, reach above, and push/pull frequently.
Perks & Benefits
- Medical, Dental, Vision & Basic Life Insurance
- 401K Match
- Weekly paycheck with paid overtime eligibility
- Pay Progression Program
- Paid Time Off & Sick Time Off
- Comprehensive Benefits Package
About You
Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
About Us
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.