HUB Supervisor- Non Licensed

About the role

A successful candidate will provide leadership and operational oversight for a team supporting patient access services. This individual will drive performance, ensure compliance, and foster a high-quality, patient-centric experience while meeting client expectations and program goals.

Responsibilities

• Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons
• Establish clear performance expectations aligned with client KPIs and program goals
• Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services
• Drive accountability through performance evaluations, feedback, and development planning
• Oversee staffing, workload distribution, and service continuity in a virtual environment
• Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence
• Analyze performance metrics and identify opportunities for operational improvement
• Collaborate cross-functionally to enhance program performance and patient experience
• Serve as operational support during high-volume periods as needed

Requirements

• Bachelor’s Degree or equivalent work experience required
• Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
• Strong understanding of call center operations and virtual team management
• Proficiency with Microsoft Office and call center technologies
• Demonstrated leadership, coaching, and team development skills
• Excellent communication, interpersonal, and patient advocacy skills

Qualifications

The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Benefits

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
Company-paid holidays so you can rest, recharge, and focus on what matters most
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support

Pay

The base pay range for this position is $56K – $104K per year.

Schedule

Not specified