HUB Supervisor- Non Licensed
What will you be doing?
Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons.
Establish clear performance expectations aligned with client KPIs and program goals.
Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services.
Drive accountability through performance evaluations, feedback, and development planning.
Oversee staffing, workload distribution, and service continuity in a virtual environment.
Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence.
Analyze performance metrics and identify opportunities for operational improvement.
Collaborate cross-functionally to enhance program performance and patient experience.
Support hiring, onboarding, and training of new team members.
Serve as operational support during high-volume periods as needed.
What do you need for this position?
- Bachelor’s Degree or equivalent work experience required
- Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
- Strong understanding of call center operations and virtual team management
- Proficiency with Microsoft Office and call center technologies
- Demonstrated leadership, coaching, and team development skills
- Excellent communication, interpersonal, and patient advocacy skills
Pay
The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.