HUB Operations Lead

About the role

The Hub Operations Lead is responsible for the day-to-day operations and workflow of all HUB functions, including execution of store Hub order fulfillment, inventory control, and all associated processes. Depending on the size and scope of the HUB operations, some Hub Operations Leads will lead one or more team members assigned to HUB operations, such as HUB Inventory Specialists and HUB drivers. This role requires good knowledge of store systems, basic parts knowledge, strong interpersonal skills, and prior experience leading other team members.

Responsibilities

• Responsible for Hub operations and resolution of Hub orders and processes in a timely manner.
• Provide direction, organize, and delegate work to HUB-related team members (Hub/Loop Drivers and Hub Inventory Specialists).
• Review Hub orders, pull parts, stage product, and finalize paperwork.
• Interact with internal and third-party drivers on paperwork and instructions.
• Engage with the store-to-facility network to determine part sourcing and logistics solutions; work with the ordering store for fulfillment options if unavailable in the network.
• Collaborate with General Manager, District Manager, and CSC support for proper inventory mix and levels.
• Maintain inventory accuracy related to the parts department and HUB inventory, including on-hand accuracy, shrink results, cycle counts, outages, planograms, maxi changes, price changes, front & face, and truck lead.
• Manage and comply with all Hub records and paperwork policies and procedures.
• Communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leader(s).
• Lead stocking activities from replenishment orders, ensuring completion within 24 hours.
• Perform additional inventory activities, including overstocks, callbacks, and resets.
• Safely deliver parts to customers as needed.
• Assist with front room inventory functions, cores, and defects.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot.
• Assist as needed with MOD and other store-related actions.

Qualifications

• High school diploma or general education degree (GED).
• Prior retail experience, including basic merchandising and inventory management skills.
• Competency in oral and written communications and basic math computations.
• Ability to drive a forklift (if certified), hand truck, and pallet jack.
• Professional appearance and ability to interact with the public in an unbiased manner.
• Demonstrated work stability and performance results.
• Ability to work flexible hours, including nights and weekends, and report to work on short notice.

Skills

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment (e.g., forklift, pallet jack, hand jack).
• Operating POS and parts lookup systems.
• Ability to execute and train others on inventory systems and store equipment.
• High attention to detail.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job, with or without reasonable accommodation.

• Predominantly walking or standing.
• Ability to talk, hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job, with or without reasonable accommodation.

• Primarily working inside, with occasional outdoor exposure to various weather conditions (e.g., installing batteries and wiper blades).
• Occasional exposure to moving mechanical parts, high precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration.
• Moderate noise level in the work environment.

Pay

The good faith estimate for this role is between $20.75 USD and $23.09 USD per hour for a new team member. The rate offered depends on factors such as geographic location, experience in retail, automotive knowledge, education, leadership roles, and shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the well-being of team members and their families. Learn more about benefits.