Hub Operations Lead

Full-time position that may require MVR certification. Completion of all training materials and attendance at all store meetings is expected.

About the role

The Hub Operations Lead oversees day-to-day operations and workflow of all HUB functions, including store Hub order fulfillment, inventory control, and associated processes. Depending on the size and scope of the HUB operations, this role may lead one or more team members, such as HUB Inventory Specialists and HUB drivers. The position requires in-depth knowledge of store inventory and the ability to network with nearby stores, Hubs, PDQ, and external suppliers for order fulfillment. The role is responsible for maintaining Hub company standards.

Responsibilities

• Oversee Hub operations and resolve Hub orders and processes in a timely manner.
• Provide direction, organize, and delegate work for HUB-related team members (Hub/Loop Drivers and Hub Inventory Specialists).
• Review Hub orders, pull parts, stage product, and finalize paperwork.
• Interact with internal and third-party drivers on paperwork and instructions.
• Engage with the store-to-facility network to determine part sourcing and logistics solutions; collaborate with the ordering store for fulfillment options if parts are unavailable in the network.
• Work with General Manager, District Manager, and CSC support to maintain proper inventory mix and levels.
• Ensure inventory accuracy related to the parts department and HUB inventory, including:
  • Onhand accuracy of inventory, shrink results, cycle counts, outages.
  • Planograms, maxi changes, price changes, front and face, truck lead.
• Manage and comply with all Hub records and paperwork policies and procedures.
• Communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leader(s).
• Lead stocking activities from replenishment orders, ensuring completion within 24 hours.

Secondary Responsibilities

• Additional inventory activities, including overstocks, callbacks, and resets.
• Safely deliver parts to customers as needed.
• Assist with front room inventory functions, cores, and defects.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot.
• Assist as needed with MOD and other store-related actions.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment, including forklift, pallet jack, and/or hand jack.
• Operating POS and parts lookup systems.
• Ability to execute and train on inventory systems and store equipment.
• High attention to detail.

Requirements

• Competency in oral and written communications and basic math computations.
• Prior retail experience, including basic merchandising and inventory management skills.
• Able to drive a forklift (if certified and applicable) and use a hand truck and pallet jack.
• Professional appearance and ability to interact with the public in an unbiased manner.
• Demonstrated work stability and performance results.
• Ability to work on short notice and/or flexible hours, including nights and weekends.
• Immediately report any violation of company policy or procedure to the General Manager and/or District Manager.

Qualifications

• High school diploma or general education degree (GED).
• Prior experience in inventory management in a retail environment or logistics center is beneficial.

Physical Demands

The physical demands and work environment described are representative of those required to successfully perform the essential functions of this job, with or without reasonable accommodation.

• Predominantly walking or standing.
• Able to talk, hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this job, with or without reasonable accommodation.

• Primarily working inside, but occasionally exposed to outdoor weather conditions while performing tasks such as installing batteries and wiper blades.
• Occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration.
• Moderate noise level in the work environment.

Pay

The good faith estimate for this role is between $20.75 USD and $23.09 USD per hour for a new team member. The rate offered depends on geographic location, experience in retail, automotive knowledge, education, leadership roles, and other relevant skillsets, as well as shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the well-being of team members and their families. For more details, visit Advance Auto Parts Benefits.