Hub Operations Lead

About the role

The Hub Operations Lead is responsible for the day-to-day operations and workflow of all HUB functions, including execution of store Hub order fulfillment, inventory control, and all associated processes. Depending on the size and scope of the HUB operations, some HUB Operations Leads will lead one or more team members assigned to HUB operations, such as HUB Inventory Specialists and HUB drivers. The individual in this role should have good knowledge of store systems, basic parts knowledge, good interpersonal skills, and prior experience leading other team members. The role requires in-depth knowledge of store inventory and the ability to network with nearby stores, Hubs, PDQ, and external suppliers for order fulfillment. The role owns responsibility for maintaining Hub company standards.

Responsibilities

• Responsible for Hub operations and resolution of Hub orders and processes in a timely manner
• Provide direction, organize, and delegate work and ensure execution related to leading HUB-related team members (Hub/Loop Drivers and Hub Inventory Specialist)
• Review Hub orders, pulling parts, staging product, finalizing paperwork
• Interact with internal and third-party drivers on paperwork and instructions
• Engage store to facility network to determine part sourcing and logistics solutions; work with ordering store for fulfillment options if unavailable in network
• Work with GM, DM, and CSC support for proper inventory mix and levels
• Maintain inventory accuracy and functions as they relate to the parts department and HUB inventory, including:
  • Onhand accuracy of inventory
  • Shrink results
  • Cycle counts
  • Outages
  • Planograms
  • Maxi changes
  • Price changes
  • Front & face
  • Truck lead
• Manage and comply with all Hub records and all paperwork policies and procedures
• Urgently communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leader(s)
• Lead stocking activities from replenishment orders, including scanning in product and ensuring completion within 24 hours

Secondary Responsibilities

• Perform additional inventory activities including overstocks, callbacks, and resets
• Safely deliver parts to customers as needed
• Assist with front room inventory functions
• Assist with cores and defects
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot
• Assist as needed with MOD and other store-related actions

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment, including forklift, pallet jack, and/or hand jack
• Operating POS and parts lookup systems
• Ability to execute and train inventory systems and store equipment
• High attention to detail

Essential Job Skills Necessary for Success as a Hub Operations Manager

• Competent at oral and written communications and handle basic math computations
• Prior retail experience, including basic merchandising and inventory management skills
• Ability to drive forklift, if certified and applicable, and use a hand truck and pallet jack
• Well-mannered, neat in appearance, and possess the ability to meet and deal with the public in an unbiased manner
• Prior work records should demonstrate stability and performance results
• Scheduling factors necessitate the ability to come to work on short notice and/or work flexible hours, including nights and weekends
• Immediately report to General Manager and/or District Manager any violation of company policy or procedure

Prior Experience that Sets a Hub Operations Manager up for Success

• Inventory management in a retail environment or logistics center of operations

Education

• High school diploma or general education degree (GED)

Physical Demands

The employee will predominantly be walking or standing. The employee is required to talk and hear and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing tasks such as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.