Hub Associate / Van Driver (Part Time)

About the role

Under limited supervision, this position is responsible for focusing on supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise.

Join us at West Marine and help us provide the best boating experience for our customers!

Responsibilities

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently
• Communicate with customers and managers, helping to ensure an excellent shopping experience
• Loads vehicle to support routing sequence; use routing apps to deliver and pickup product
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers
• Utilize Company provided technology to document all deliveries
• Drive responsibly to properly represent the company and our brand
• Carry out any transfers from Stores and Hubs within their route
• Interact with Customers during deliveries and inform them of upcoming events and promotions
• Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition
• Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely
• Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise
• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders
• Use efficient methods for product selection and transfer to shipping areas to optimize time
• Handle customer returns according to SLAs and company policies
• Keep the shipping station neat, clean, and well-organized always