Hub Associate / Van Driver (Part Time)

About the role

Under limited supervision, this position is responsible for supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. The role emphasizes a customer‑centered approach, aiming to enhance the boating experience by delivering high‑quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace.

Responsibilities

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently
• Communicate with customers and managers to help ensure an excellent shopping experience
• Load vehicle to support routing sequence; use routing apps to deliver and pick up product
• Provide quality delivery practices (timeliness, package quality, safe handling) to customers
• Utilize company‑provided technology to document all deliveries
• Drive responsibly to properly represent the company and brand
• Carry out transfers from stores and hubs within the route
• Interact with customers during deliveries and inform them of upcoming events and promotions
• Maintain vehicles to be clean (internally and externally), organized, fueled, and properly stored
• Ensure general maintenance/upkeep so vehicles operate properly and safely
• Communicate vehicle operating concerns, damage, or malfunctions immediately to the Hub Manager
• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni‑channel orders
• Use efficient methods for product selection and transfer to shipping areas to optimize time
• Handle customer returns according to SLAs and company policies
• Keep the shipping station neat, clean, and well‑organized at all times
• Replenish packing and shipping supplies daily to ensure smooth operation
• Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager
• Assist customers with in‑store purchases, product selection, and provide knowledgeable recommendations
• Support restocking efforts and product placement within the store
• Perform additional tasks as assigned to support hub and/or store operations

Requirements

Skills/Abilities

• Exceptional verbal and written communication skills for clear, professional interactions
• Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences
• High attention to detail and strong organizational abilities to manage tasks efficiently
• Proven ability to prioritize and meet deadlines, even in high‑demand situations
• Solid analytical skills to identify issues and find effective solutions
• Ability to perform well in a dynamic, sometimes high‑stress setting, maintaining composure and efficiency
• Ability to obtain and maintain Hazardous Materials Certification
• Ability to obtain and maintain Forklift Operator Certification

Education and Experience

• High school diploma or equivalent required

Physical Requirements

• Continuous standing and walking throughout the retail space
• Continuous operation of a motor vehicle
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionally operate equipment, including forklifts
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently

Other Requirements

• Must be at least 21 years old
• Maintain a valid driver’s license and satisfactory driving record
• Willing to submit to a criminal background check, a pre‑employment drug screen, and DMV checks per the West Marine Driver Fleet Safety Program
• Willing to work a varied shift based upon business needs, including unscheduled overtime

Benefits

• Medical/dental/vision coverage
• Various voluntary benefits
• 401(k) plan
• Paid time off