Hualalai Villas & Homes Property Services Manager

About the role

Four Seasons is a global hospitality company committed to creating memorable experiences for guests, residents, and partners. The company values its team members and believes in fostering a culture where everyone is treated with respect and kindness.

Responsibilities

• Oversee the day-to-day care and condition of residences, ensuring homes are consistently maintained and ready for use
• Lead and support a team of property services employees, providing direction, guidance, and ongoing development
• Build relationships with homeowners, understanding preferences and supporting their individual needs over time
• Cover maintenance, repairs, and projects, working closely with vendors and internal teams to keep work moving forward
• Conduct walkthroughs, inspections, and arrival preparations to keep homes well cared for
• Respond to homeowner requests and questions, providing support with in-home systems and day-to-day needs
• Schedule and staff to ensure consistent coverage across the operation
• Maintain clear records within the property management system
• Work closely with leadership across Hualalai Villas & Homes and the broader resort team

Requirements

Experience in property management, vacation rentals, or hospitality operations

Previous experience leading and supporting a team

A service-driven approach with strong judgment and problem-solving ability

A comfort building relationships with homeowners, guests, and team members

A strong organization and the ability to manage multiple priorities

Familiarity with computer systems, spreadsheets, and reporting tools

Adaptability and a willingness to take initiative

Valid work authorization and ability to obtain a Hawai‘i Real Estate Sales License within one year

Qualifications

Experience in property management, vacation rentals, or hospitality operations

Previous experience leading and supporting a team

A service-driven approach with strong judgment and problem-solving ability

A comfort building relationships with homeowners, guests, and team members

A strong organization and the ability to manage multiple priorities

Familiarity with computer systems, spreadsheets, and reporting tools

Adaptability and a willingness to take initiative

Valid work authorization and ability to obtain a Hawai‘i Real Estate Sales License within one year

Skills

Property management experience

Leadership and team management skills

Strong communication and interpersonal skills

Problem-solving abilities

Computer proficiency

Benefits

Salary Range: $68,300 - $82,000

On-site Physical Therapist

24-hour access to Indoor and Outdoor Gym

Holiday, Vacation & Sick pay

Robust Benefit Plan

Company Match 401K Plan

Laundered Employee Uniform

Free employee meals prepared by the Four Seasons Culinary ‘Ohana

Complimentary stays at Four Seasons Worldwide

Training and Development Opportunities

Employee Recognition Programs