HU Trained General Manager (Must be 21+)

About the Role

As a HU Certified General Manager at a McDonald’s franchise, you will lead the business, develop people, and create exceptional guest experiences every day. You are responsible for overall restaurant performance, team leadership, and delivering excellence in Quality, Service, Cleanliness, and Value (QSCV).

Responsibilities

• Ensure consistent execution of QSCV (Quality, Service, Cleanliness, and Value) standards.
• Oversee daily operations and long-term business performance, maintaining compliance with all McDonald’s standards and procedures.
• Recruit, hire, train, and develop a high-performing team.
• Coach and develop Crew Trainers, Shift Leaders, and Department Managers to build a strong leadership bench.
• Foster a positive, inclusive, and performance-driven culture.
• Ensure strict adherence to food safety standards and maintain a safe environment for employees and customers.
• Enforce all health, safety, and security procedures.
• Manage profit and loss (P&L) responsibilities, including controlling labor, food costs, and inventory.
• Drive sales growth and profitability, analyzing performance metrics and implementing improvement plans.
• Lead the team in delivering exceptional customer service and resolving customer concerns professionally.
• Oversee scheduling, staffing, and labor deployment.
• Ensure completion of all reporting and documentation.
• Maintain restaurant facilities, equipment, and cleanliness.

Requirements

• Hamburger University (HU) Certified General Manager.
• Valid ServSafe Certification.
• Open availability (including mornings, evenings, weekends, and holidays).

Preferred Qualifications

• Proven experience as a General Manager or senior restaurant leader.
• Strong leadership, communication, and organizational skills.
• Ability to manage a high-volume, fast-paced environment.
• Strong business decision-making abilities.
• Bilingual abilities (English and Spanish) are a plus.

Leadership Expectations

• Lead by example and uphold McDonald’s brand standards.
• Develop future leaders within your restaurant.
• Drive accountability and performance across all levels.
• Create a culture focused on teamwork, respect, and results.

Benefits

• Competitive pay scale based on performance.
• Bonus potential based on restaurant performance.
• Direct deposit.
• 2 weeks paid vacation (or more based on tenure).
• Health insurance coverage.
• Flexible scheduling (based on business needs).
• Free uniforms.
• Free or discounted meals.
• Archways to Opportunity education programs.

This position is for a restaurant owned and operated by an independent McDonald’s franchisee. The franchisee is the sole employer responsible for all employment matters, including hiring, scheduling, and staffing decisions.